Frequently Asked Questions

About CapitaStar

About Physical CapitaVoucher

About eCapitaVoucher

About
CapitaStar Rewards Program

  • CAPITASTAR REWARDS & MEMBERSHIP
    • 1. What is CapitaStar Rewards Programme?

      CapitaStar is a card-less Rewards Programme with no membership fee or expiry. We reward you with STAR$® (on top of all other rewards on your everyday spend) when you make purchases at participating retailers across CapitaLand Malls. STAR$® are awarded automatically when receipts uploaded via the CapitaStar App are approved.

      The STAR$® accumulated in this programme can be used to exchange for eCapitaVoucher and/or exclusive Deals on our CapitaStar Mobile App. 

      Note: All purchases (including purchases with eCapitaVoucher as payment mode) made in ION Orchard are not eligible to earn STAR$®

    • 2. What is the difference between CapitaCard and CapitaStar?

      CapitaCard is a lifestyle credit card issued by American Express® that provides shoppers with endless rewards on shopping, dining and entertainment across CapitaLand Malls.

      Exclusive privileges include:

      -       Earn up to 3% rebate (awarded in 6X STAR$® or 30 STAR$®) when you spend at participating merchants in CapitaLand Malls in town. Capped at S$1,200 of eligible spend per calendar month. 

      -       Earn up to 2% rebate (awarded in 4X STAR$® or 20 STAR$®) when you spend at participating merchants in CapitaLand Malls in the heartlands. Capped at S$1,200 of eligible spend per calendar month. 

      -       Earn up to 1.5% rebate (awarded in 3X STAR$® or 15 STAR$®) for eCapitaVoucher purchases, capped at S$1,200 spent on eCapitaVoucher purchases per calendar month. 

      -       Earn additional 5% rebate (awarded in 10X STAR$® or 50 STAR$®) when you spend at participating merchants in participating CapitaLand Malls. 

      -       Enjoy 3-hour complimentary parking per mall, per day across participating CapitaLand Malls when you spend S$1,200 in a calendar month. Beat the queue to enjoy privileged parking when you spend an additional S$600. 

      -       Receive a complimentary 1-year Silver tier membership and a 15% one-time room discount voucher when you sign up for Ascott Star Rewards (ASR) membership or log in to your existing ASR account. View more details here. 

      -       Receive up to 195,000 STAR$® when you spend a minimum of S$1,500 across the first 3 months of Card Membership. Click here to apply now. 

      CapitaStar is a card-less rewards programme that issues STAR$® on top of any existing programmes enjoyed by members, including CapitaCard’s benefits.

    • 3. How does CapitaStar work?

      3 Easy Steps To Earn And Redeem STAR$

      SHOP 
      Shop at any participating CapitaLand Malls (with min $20 spend per receipt) or at Jewel Changi Airport (with min $10 spend per receipt) and retain your receipts to earn STAR$®.  

      EARN 
      Simply snap your receipt with min S$20 spend and upload via the CapitaStar Mobile App ($1 spent = 5 STAR$®).

      Receipts of purchase(s) must be submitted no later than the next day of purchase (11.59pm) to be eligible for STAR$®.  

      REDEEM 
      Redeem eCapitaVouchers via the CapitaStar Mobile App (5000 STAR$ = $5 eCapitaVoucher). You can also redeem exclusive shopping and dining rewards on the CapitaStar Mobile App to enjoy greater savings!

      Note: All purchases (including purchases with eCapitaVoucher as payment mode) made in ION Orchard are not eligible to earn STAR$®

    • 4. Am I eligible to be a CapitaStar member?

      CapitaStar Rewards Programme is open to all residents residing in Singapore, aged 16 years and above, with a unique Singapore registered mobile number and email address.

    • 5. How can I sign up to be a member?

      Simply sign up via any of the CapitaStar touchpoints below:

      -       CapitaStar Website (www.capitastar.com.sg)

      -       CapitaStar Mobile App (Available in App Store™ and Google Play)

      Activation is immediate upon successful registration and you can start uploading your receipts via the CapitaStar Mobile App.

    • 6. Is there a membership fee?

      No, membership is free.

    • 7. Is the membership transferable?

      No, transfer of membership is not permitted in this Rewards Programme.

    • 8. How long is my membership valid for?

      Membership is valid for a lifetime.

      However, membership is still subject to termination or suspension should there be any suspicious or fraudulent activities found in account.

  • BENEFITS & PRIVILEGES
    • 1. What are the benefits and privileges that can I enjoy as a member?

      In addition to the accumulation of STAR$® for eCapitaVoucher redemption through the CapitaStar App, active members get to enjoy the following:

      • Redeem exclusive shopping and dining rewards on the CapitaStar Mobile App
      • Attractive benefits with CapitaStar's partners
      • Additional Perks during your Birthday Month 
        1. Regular CapitaStar Members get 2X STAR$® on 1st transaction during birthday month at participating CapitaLand Malls (For avoidance of doubt, Raffles Prestige members are not eligible to receive 2X STAR$® for 1st transaction at participating CapitaLand Malls during birthday month) 
        2. Raffles Prestige members get 10X STAR$® on 1st transaction during birthday month at Raffles City Singapore
      • Updates and invitations to the latest members’ only events / promotions at participating CapitaLand Malls

      Note: All purchases (including purchases with eCapitaVoucher as payment mode) made in ION Orchard are not eligible to earn STAR$®

  • STAR$® ACCUMULATION & EXPIRY
    • 1. What are the benefits and privileges that I can enjoy as a CapitaStar member?

      In addition to the accumulation of STAR$® for eCapitaVoucher redemption through the CapitaStar App, active members get to enjoy the following:

      • Redeem exclusive shopping and dining rewards on the CapitaStar Mobile App
      • Attractive benefits with CapitaStar's partners
      • Additional Perks during your Birthday Month 
        1. Regular CapitaStar Members get 2X STAR$® on 1st transaction during birthday month at participating CapitaLand Malls (For avoidance of doubt, Raffles Prestige members are not eligible to receive 2X STAR$® for 1st transaction at participating CapitaLand Malls during birthday month) 
        2. Raffles Prestige members get 10X STAR$® on 1st transaction during birthday month at Raffles City Singapore
      • Updates and invitations to the latest members’ only events / promotions at participating CapitaLand Malls

      Note: All purchases (including purchases with eCapitaVoucher as payment mode) made in ION Orchard are not eligible to earn STAR$®

    • 2. How do I accumulate STAR$® (points for CapitaStar)?

      Simply snap your receipt with min S$20 spend* (S$10 for Jewel Changi Airport) and upload via the CapitaStar Mobile App. Receipts of purchase(s) must be submitted no later than the next day of purchase (11.59pm) to be eligible for STAR$®. 

      For Jewel Changi Airport, STAR$® are automatically awarded when you dine and shop in Jewel Changi Airport, if you have linked your CapitaStar and Changi Rewards accounts. Click here to find out more.

      STAR$® issued will stored in your membership account with indicated expiry date.

      You can check your STAR$® balance via the CapitaStar Mobile App.
       

      *The min. spend may vary for qualified retailers across our Participating Malls and/or Participating CapitaLand Platforms.

      Note: All purchases (including purchases with eCapitaVoucher as payment mode) made in ION Orchard are not eligible to earn STAR$®

    • 3. How is STAR$® calculated?

      For every receipt uploaded, you will be entitled to STAR$® rounded down to the nearest dollar. For every S$1 captured, you will earn 5 STAR$® (1 STAR$® for supermarkets & food courts).

      STAR$® are awarded based on the nett purchase value after deduction of discounts at all participating retailers.

      Note: All purchases (including purchases with eCapitaVoucher as payment mode) made in ION Orchard are not eligible to earn STAR$®

    • 4. What can I do with my accumulated STAR$®?

      You can redeem your STAR$® for eCapitaVouchers and exclusive shopping and dining rewards via the CapitaStar Mobile App.

      The exchange rate of STAR$® for eCapitaVouchers are as follows:

      5,000 STAR$® = $5 CapitaVoucher

      10,000 STAR$® = $10 CapitaVoucher

      50,000 STAR$® = $50 CapitaVoucher

    • 5. What is the minimum spend needed in a single receipt to earn STAR$®?

      A minimum spend of S$20 (S$10 at Jewel Changi Airport) in a single receipt is required. Receipts of purchase(s) must be submitted no later than the next day of purchase (11.59pm) to be eligible for STAR$®.  

      Note: All purchases (including purchases with eCapitaVoucher as payment mode) made in ION Orchard are not eligible to earn STAR$®

    • 6. How many receipts can I upload in a day?

      You can upload receipts as long as they are from purchases made by you. However, STAR$® will not be awarded for subsequent receipt(s) uploaded once you have hit the cap as per below:

      -       Cap of 3 receipts for same store purchase in a day

      -       Cap of 20 receipts across all malls in a rolling 7-days period

      Cap of maximum 5,000 STAR$® a day.

      Note: All purchases (including purchases with eCapitaVoucher as payment mode) made in ION Orchard are not eligible to earn STAR$®

    • 7. How long does it take for my receipt submitted to be processed?

      Receipt will be processed within 24 hours from your submission and STAR$® will be reflected in your account summary immediately upon approval.  

      Note: All purchases (including purchases with eCapitaVoucher as payment mode) made in ION Orchard are not eligible to earn STAR$®

    • 8. How do I check my STAR$® balance?

      You may check your STAR$® balance via your CapitaStar Account through any of the below platforms:

      -       CapitaStar Website (www.capitastar.com.sg)

      -       CapitaStar Mobile App (Available in App Store™ and Google Play)

      Note: All purchases (including purchases with eCapitaVoucher as payment mode) made in ION Orchard are not eligible to earn STAR$®

    • 9. If I have receipts that are given to me, can I use it to earn the STAR$®?

      STAR$® can only be awarded for your own purchases. If any shopper is found using receipts other than their own purchases to accumulate STAR$®, CapitaStar reserves the right to terminate their membership.

      Note: All purchases (including purchases with eCapitaVoucher as payment mode) made in ION Orchard are not eligible to earn STAR$®

    • 10. Will my STAR$® expire?

      With effect from 1st October 2018, instead of having all STAR$® expire in June the next year, your STAR$® will now expire one calendar year after your transaction date* - based on the quarter of the year your transaction date falls in.

      For more accurate STAR$® expiry, you may refer to the expiry date in the CapitaStar Mobile App.

      Note: All purchases (including purchases with eCapitaVoucher as payment mode) made in ION Orchard are not eligible to earn STAR$®

      *The expiry date will fall on the last day of the month.

      For illustration:

      Period Earned New Expiry Date 
      1 Jan 2022 - 31 Mar 2022 31 Mar 2023
      1 Apr 2022 - 30 Jun 2022 30 Jun 2023
      1 Jul 2022 - 30 Sep 2022 30 Sep 2023
      1 Oct 2022 - 31 Dec 2022
      		 31 Dec 2023
      1 Jan 2023 - 31 Mar 2023 31 Mar 2024
      1 Apr 2023 - 30 Jun 2023 30 Jun 2024
      1 Jul 2023 - 30 Sep 2023 30 Sep 2024
      1 Oct 2023 - 31 Dec 2023
      		 31 Dec 2024
    • 11. Which are the outlets that qualify for STAR$® accumulation?

      All outlets with printed receipts / tax invoices within participating CapitaLand Malls shall qualify for STAR$® accumulation except the following: 

      Note: All purchases (including purchases with eCapitaVoucher as payment mode) made in ION Orchard are not eligible to earn STAR$®

      SN
      		 Type of receipts NOT accepted
      1 Money changer / Bank / ATM / Financial Services / Post Office
      2 NETS / Credit / Debit Cards transaction slips
      3 Pushcarts
      4 Temporary vendors at promotional spaces i.e atrium, Cloud9 Piazza 
      5 SISTIC, AXS / SAM payments
      6 Cashcard / Stored Value Cards Top-Up transactions
      7 Bill payments
      8 Lottery tickets
      9 Tickets from pawn shops
      10 Purchase of vouchers or gift cards (CapitaVoucher / Shops)
      11 Swissotel / Fairmont Hotel receipts including F&B receipts
      12 Online Purchases (unless stated)
      13 Hotels, Lounges, passenger meeting service counters, tour and travel services and left luggage service counters in Jewel
      14 Purchases from the official Apple store in Jewel Changi Airport
      15 Childcare Centre (My First Skool at Westgate) 
      16 Changi Experience Studio tickets
      17 Changi Gift Shop 
      18 Car rental services, airport shuttle and transportation counters
      19 Tobacco products in Jewel
      20 SingPost (Post Office)
      21 All Purchases (including purchases made with eCapitaVoucher as payment mode) made in ION Orchard 
    • 12. Must I upload the receipts on the same day of purchase?

      Receipts of purchase(s) must be submitted no later than the next day of purchase (11.59pm) to be eligible for STAR$®.  

      For Illustration:

      • For purchases made on 1 January 2023, receipts must be submitted not later than 2 January 2023, 11.59pm.

      You may upload receipts at your own convenience via the CapitaStar Mobile App. 

      Note: All purchases (including purchases with eCapitaVoucher as payment mode) made in ION Orchard are not eligible to earn STAR$®

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    • 13. Are purchases made before I join the CapitaStar rewards programme valid for STAR$® accumulation?

      You may start accumulating STAR$® only after you have successfully registered for the CapitaStar Rewards Programme.

    • 14. What is the maximum number of STAR$® that I can collect on the single day?

      For every S$1 captured, you will earn 5 STAR$® (1 STAR$® for supermarkets & food courts). CapitaStar members can accumulate up to a maximum of 5,000 STAR$® a day and Raffles Prestige members can accumulate up to a maximum of 30,000 STAR$® a day. 

      The daily cap of 5,000 STAR$® (for CapitaStar members) and/or 30,000 STAR$® (for Raffles Prestige members) applies to all bonus STAR$® promotion, unless otherwise stated by the respective promotions. 

      Note: All purchases (including purchases with eCapitaVoucher as payment mode) made in ION Orchard are not eligible to earn STAR$®

    • 15. Which are the participating CapitaLand Malls in this programme?

      You can accumulate STAR$® when you shop at participating CapitaLand Malls (refer to list below) by uploading your receipt(s) via the CapitaStar App.

      Note: All purchases (including purchases with eCapitaVoucher as payment mode) made in ION Orchard, Paragon, The Clementi Mall, The Rail Mall and The Seletar Mall are not eligible to earn STAR$®.

      Participating Commercial Properties include: 

      • Asia Square Tower 2
      • CapitaGreen
      • CapitaSpring
      • Capital Tower
      • Six Battery Road
    • 16. Can I upload more than one receipt in a single snap?

      No, you can only upload one receipt image at a time. Uploading more than one receipt in a single snap will result in missing or confusing information being captured by the system. The receipts will be declined, or you may end up with the wrong amount of STAR$® being issued for your spending.

      Note: All purchases (including purchases with eCapitaVoucher as payment mode) made in ION Orchard, Paragon, The Clementi Mall, The Rail Mall and The Seletar Mall are not eligible to earn STAR$®.

    • 17. Why are my submitted receipts rejected?

      Receipts that contain incomplete or unclear information will be rejected. Do ensure that receipt image submitted is clear and following information has been captured:

      • Mall Name
      • Shop Name
      • Unit Number
      • Transaction Date & Time
      • Receipt Number
      • Transaction Amount

      You may wish to seek assistance from the Customer Service Assistants or contact us at CapitaStar Customer Service line (Tel: (65) 6631-9931  if you face difficulties uploading your receipts.

      Note: All purchases (including purchases with eCapitaVoucher as payment mode) made in ION Orchard, Paragon, The Clementi Mall, The Rail Mall and The Seletar Mall are not eligible to earn STAR$®.

    • 18. Why am I seeing the message "Not Eligible for STAR$®"?

      There are several possibilities which could lead to this message.

      We will not be able to award STAR$® under the following conditions:

      • If your receipt is submitted later than the next day of purchase (11:59pm)
      •  If you have submitted a max. of 3 receipts for same store purchase in a day
      •  If you have submitted a max. of 20 receipts across all malls in a rolling 7-days period
      •  If you have been awarded a max. of 5,000 STAR$® a day
      •  If your receipt spending is below $20 ( for all malls) or below $10 ( for Jewel Changi Airport)
      • If your have submitted a receipt for a purchase at ION Orchard. All purchases (including purchases with eCapitaVoucher as payment mode) made in ION Orchard, Paragon, The Clementi Mall, The Rail Mall and The Seletar Mall are not eligible to earn STAR$®

      If the above conditions does not apply for your situation, please approach our Customer Service Assistant at any of our Participating CapitaLand Malls for assistance.

    • 19. My receipts are too long and cannot be captured fully, what can I do?

      For long receipts, you may fold it at portion describing the products purchase before uploading it. Please ensure the crucial information below are clearly captured:

      • Mall Name
      • Shop Name
      • Unit Number
      • Transaction Date and Time
      • Receipt Number
      • Transaction Amount
    • 20. If the shops do not issue printed receipts, can I still submit the handwritten receipts to earn STAR$®?

      You can earn STAR$® for handwritten receipts, if they contain the information below:

      • Mall Name
      • Shop Name
      •  Unit Number
      • Transaction Date & Time
      • Receipt Number
      • Transaction Amount
    • 21. Can I transfer my STAR$® to another member?

      Transferring of STAR$® between members is not allowed. 

  • TECHNICAL SUPPORT
    • 1. I have forgotten my password. How can I reset it?

      To reset your password, you may follow the simple steps below:  

      Mobile App or Website

      • Launch the CapitaStar App or visit CapitaStar.com
      • Select “Forgot Password”
      • Enter the required fields, an SMS One-Time Password (OTP) will be sent to you 
      • Proceed to login into your account with the One-Time Password (OTP) received 
      • You will be prompted to create a new password upon your successful login

      Alternatively, click here to access “Forgot Password” page directly.

    • 2. I tried to reset my password through “Forgot Password” option but I was brought to a login page after I key in my details, what should I do?

      If you have entered the required fields correctly, you should receive an SMS One-Time Password (OTP) sent to you. Proceed to key in your OTP at the login page to proceed.

    • 3. Where can I find my CapitaStar Member ID?

      You can find your CapitaStar Member ID from your CapitaStar App.

      1. At the home screen of the CapitaStar App, simply tap on the top left profile icon and tap on your name. 
      2. Your Member ID can be found below your personal details. Tap on “copy” to easily copy your member ID. 
    • 4. How can I update my registered mobile number and email address?

      You can change your registered mobile and email address anytime. However, do ensure that the email address and mobile number updated are valid and solely owned by you. 

      There are two ways to update your details:

      Mobile App

      • Download and launch the CapitaStar App
      • Select Icon at top left hand corner and tap on your registered name displayed
      • On your profile page, tap on “Edit Profile”
      • Key in your preferred email address or mobile number*
      • Click on “Save Changes” to complete

      *For mobile number updating, you will receive an SMS One-Time Code (OTC) for verification. Simply key in the 6-digit OTC received to verify the change. 

      Website 

      • Login to your CapitaStar account at https://www.capitastar.com.sg 
      • Click on your available STAR$® balance 
      • Select “My Profile” from the dropdown menu
      • Key in your preferred email address or mobile number*
      • Click on “Update” to complete

      *For mobile number updating, you will receive an SMS One-Time Code (OTC) for verification. Simply key in the 6-digit OTC received to verify on the changed mobile number.

       

    • 5. During sign-up, I encountered error message “Email already exists”, what should I do?

      If you are prompted with the error message, you may check the following:

      • Check that your email address entered is correct
      • Check that there is no space entered between the characters
      • Check if you are sharing this email address with anyone

      If you have checked all of the above and are still receiving the error message, please approach our Customer Service Assistant at any of our Participating CapitaLand Malls for assistance.

       

    • 6. During sign-up, I encountered error message “Mobile no already exists”, what should I do?

      It is important that you update a valid and unique Singapore registered mobile number as it will be your membership identifier for the CapitaStar Rewards Programme. 

      If you are prompted with the error message, you may check the following:

      • Check that your mobile number entered is correct
      • Check that you have selected the country location correctly
      • Ensure that you are the only owner for the mobile number 

      However, if you are the owner of the mobile number and have never created an account with us before, please approach our Customer Service Assistant at any of our Participating CapitaLand Malls for assistance. 

    • 7. I did not receive any One-Time Code (OTC) sent to me during registration, how do I proceed?

      If you did not receive any One-Time Code (OTC) shortly after submission, do attempt the following first: 

      • Check that you have selected the correct country location
      • Check that you have entered the correct mobile number
      • Click on “Resend” on the verification code screen to request for a new OTC

      If you are still not receiving the OTC after attempting the above, do restart your mobile phone and try again. Alternatively, you may chat with our friendly assistant, Casey, at the bottom right of your screen or contact our CapitaStar Customer Service Hotline at Tel: (65) 6631-9931.

       

    • 8. I have received a One-Time Code (OTC) to verify my mobile number, however I was prompted with error message “Incorrect OTC, please enter again”, what should I do?

      You may click on “Resend” to request for a new OTC. If it still doesn’t work for you, you may chat with our friendly assistant, Casey, at the bottom right of your screen or kindly contact our CapitaStar Customer Service Hotline at Tel: (65) 6631-9931.

    • 9. I encountered error message “Email/Mobile or Password is invalid” when I try to login. How do I proceed?

      If you are prompted with the error message, you may check the following:

      • Check that your information entered is correct
      • Check that there is no space entered between the characters

      However, if you still encounter the same error message, it is recommended for you to reset your password through “Forgot Password” option. Please refer to point 1 for more information. 

       

    • 10. Why is the CapitaStar App on my iPad not shown on full screen?

      The CapitaStar App is currently not optimized for use on all iPad and Tablet devices at the moment, therefore the App will not be shown on full screen.

    • 11. I have encountered other problems when using the CapitaStar App. What can I do?

      If you have encountered any other errors not mentioned above, you may chat with our friendly assistant, Casey, at the bottom right of your screen or capture a screenshot of the error and submit the online enquiry form below. 

  • USE OF STAR$®
    • 1. How do I check the number of STAR$ balance?

      You may check their STAR$® balance via any of the below touchpoints:

      -       CapitaStar Website (www.capitastar.com.sg)

      -       CapitaStar App (Available in App Store™ and Google Play)

      Note: All purchases (including purchases with eCapitaVoucher as payment mode) made in ION Orchard, Paragon, The Clementi Mall, The Rail Mall and The Seletar Mall are not eligible to earn STAR$®.

    • 2. Can I transfer my STAR$ to another member?

      Transferring of STAR$® between members is not allowed. 

    • 3. What can I use my STAR$ for?

      In addition to the accumulation of STAR$® for eCapitaVoucher redemption through the CapitaStar App, active members get to enjoy the following:

      -       Redeem exclusive deals on the CapitaStar Mobile App

      -       Attractive benefits with CapitaStar's partners

      -       Additional Perks during your Birthday Month

      -       Updates and invitations to the latest members’ only events / promotions at participating CapitaLand Mall

    • 4. How long does it take for the STAR$ to be updated in your system?

      Receipt uploaded will be processed within 24 hours from your submission and STAR$ will be reflected in your account summary immediately upon approval.  

      Note: All purchases (including purchases with eCapitaVoucher as payment mode) made in ION Orchard, Paragon, The Clementi Mall, The Rail Mall and The Seletar Mall are not eligible to earn STAR$®.

  • CARPARK EVOUCHER
  • OUR PARTNERS (DBS, SHOPBACK)
    • For DBS-related matters, please click here
    • For ShopBack-related matters, please click here

About
Physical CapitaVoucher

  • Why did CapitaLand cease the acceptance of physical CapitaVoucher(s)?

    As part of CapitaLand’s ongoing digitalisation efforts to bring greater convenience to shoppers, CapitaVoucher will go fully digital from 1 July 2023. eCapitaVoucher (the digital version of CapitaVoucher) is widely accepted at both participating CapitaLand managed malls and workspace properties. Learn more about eCapitaVoucher(s) here.

  • When will retailers stop accepting physical CapitaVoucher(s) in store?

    From 1 July 2023 onwards, all retailers at participating CapitaLand managed malls will stop accepting physical CapitaVoucher(s) as a mode of payment in-store.

     

    All retailers have been informed in advance and would have the information regarding the cessation of acceptance of physical CapitaVouchers and the conversion of CapitaVoucher to STAR$® displayed at their POS counters in-stores where feasible.

  • I did not receive any information on the cessation of acceptance of physical CapitaVouchers nor the conversion of CapitaVoucher to STAR$®. I was at the mall last week and no one informed me on the cessation or conversion.

    CapitaStar members would have been informed via electronic direct mailers (eDMs) and in-app notifications via the CapitaStar mobile app on both:

    1. The cessation of acceptance of physical CapitaVoucher(s) with effect from 1 July 2023 

    2. The launch of the conversion of physical CapitaVoucher(s) to STAR$® from 2 May 2023 onwards. 

    The same set of information is also currently displayed at the following touchpoints for all shoppers:

    • Participating CapitaLand Malls and CapitaStar websites

    • CapitaStar App and CapitaStar@Work App
    • CapitaLand social media channels
    • CapitaStar social media channels

    • Customer service counters or various touchpoints across at participating CapitaLand Malls 

    • Retailers’ POS counters in-stores where feasible

  • What should I do if I am unable to utilise my physical CapitaVoucher(s) before 1 July 2023?

    Physical CapitaVoucher(s) that are still valid and not utilised before 1 July 2023 can be converted to STAR$® from 2 May 2023 to 30 September 2023 at customer service counters across the following participating CapitaLand managed malls daily from 11am to 9pm.

    For a more pleasant experience, kindly do avoid peak hours which are between 12pm – 2pm and 5 – 8pm daily including and Saturdays, Sundays and Public Holidays. 

    1. Bedok Mall, Level 1
    2. Bugis Junction, Level 2
    3. IMM, Level 1
    4. ION Orchard, Level 1 and 4 
    5. JCube, Basement 1 (Unavailable from 7 Aug 2023 onwards)
    6. Junction 8, Level 2
    7. Lot One, Level 2
    8. Raffles City Singapore, Level 1 
    9. SingPost Centre, Level 2
    10. Tampines Mall, Level 2
    11. Westgate, Level 3
  • How can I convert my physical CapitaVoucher(s) to STAR$®?

    To convert your valid CapitaVoucher(s) to STAR$®, you must: 

    1. Be a CapitaStar member and have the CapitaStar App downloaded (Don’t have the CapitaStar App? Download here.)
    2. Log into the CapitaStar App and ensure that your email address is updated in your account information. 
    3. Ensure that the physical CapitaVoucher(s) to be used for conversion are still within the validity date of use and are not torn/defaced/damaged. 
  • Where can I convert my physical CapitaVoucher(s) to STAR$®?

    Physical CapitaVoucher(s) can be converted to STAR$® from 2 May to 30 September 2023 at customer service counters across the following participating CapitaLand managed malls daily from 11am to 9pm.

    For a more pleasant experience, kindly do avoid peak hours which are between 12pm – 2pm and 5 – 8pm daily including and Saturdays, Sundays and Public Holidays. 

    1. Bedok Mall, Level 1
    2. Bugis Junction, Level 2
    3. IMM, Level 1
    4. ION Orchard, Level 1 and 4 
    5. JCube, Basement 1 (Unavailable from 7 Aug 2023 onwards)
    6. Junction 8, Level 2
    7. Lot One, Level 2
    8. Raffles City Singapore, Level 1 
    9. SingPost Centre, Level 2
    10. Tampines Mall, Level 2
    11. Westgate, Level 3

    CapitaVoucher(s) cannot be converted at other CapitaLand managed malls that are not listed above, and/or online channels. 

    If you come across any unauthorised communications (e.g. scammers claiming to be CapitaLand staff to facilitate conversion of CapitaVoucher to STAR$® via social media or instant messaging channels), please do highlight it to us here. 

  • What is STAR$® and where can I find more information about STAR$®?

    You may use STAR$® to offset your purchases at any participating retailers in CapitaLand managed malls and commercial properties. Alternatively, you can use your STAR$® to gift eCapitaVoucher to your friends! You can also use STAR$® to redeem for eCapitaVoucher, or exclusive merchant rewards available on the CapitaStar App. Find out more here.

  • What is the validity of the STAR$® from converting my physical CapitaVoucher(s)?

    The STAR$® issued from converting your physical CapitaVoucher(s)s are valid till 30 June 2024, regardless of the expiry date stamp on the physical CapitaVoucher(s).

  • Can I convert my physical CapitaVoucher(s) to cash or eCapitaVoucher instead?

    No, all physical CapitaVoucher(s) can only be converted to STAR$®.

  • How do I know that the value of the STAR$® converted is the same as the physical CapitaVoucher(s) value?

    The value of the STAR$® that you will receive will be the same value as the physical CapitaVoucher(s) presented for conversion.

    For illustration, $5 Physical CapitaVoucher is equivalent to 5,000 STAR$® ($1 = 1,000 STAR$®)

    Example of Conversion Rate of Physical CapitaVoucher to STAR$®️
    $5 Physical CapitaVoucher  5,000 STAR$®️
    $10 Physical CapitaVoucher  10,000 STAR$®️
    $50 Physical CapitaVoucher  50,000 STAR$®️
  • Will I be able to gift the STAR$® received to someone else?

    You will not be able to transfer your STAR$® to another CapitaStar member. However, you may use STAR$® to gift eCapitaVoucher(s) to someone else.     

  • Do I have to be a CapitaStar member to convert my physical CapitaVoucher(s) to STAR$®?

    Yes, you need to have a valid CapitaStar membership and have the CapitaStar app downloaded on your mobile device to receive and utilise STAR$®.

  • Should I utilise my physical CapitaVoucher(s) before 1 July 2023 or wait to convert my physical CapitaVoucher(s) to STAR$®?

    You are strongly encouraged to utilise your valid physical CapitaVoucher(s) before 1 July 2023 to avoid potential long waiting times for conversion at the customer service counters.

    For a more pleasant experience, please avoid peak hours which are between 12pm – 2pm and 5 – 8pm daily including Saturdays, Sundays and Public Holidays.

    We will do our best to ensure that waiting times at our counters are kept to a minimum and we seek for your kind understanding and patience in advance.

  • Can the STAR$® converted from my physical CapitaVoucher(s) be credited to multiple different CapitaStar accounts?

    No, the STAR$® converted from your physical CapitaVoucher(s) can only be credited to your own CapitaStar account. You may subsequently use the STAR$® credited to your CapitaStar account to gift eCapitaVoucher(s) to someone else. 

  • Is there a maximum amount of of physical CapitaVoucher(s) that I can convert to STAR$®?

    To provide all shoppers with a more pleasant experience, there will be a limit on the pieces of Physical CapitaVoucher that each member can convert in a single conversion transaction.

    Each member can only convert a maximum of 200 pieces of physical CapitaVoucher(s) per queue ticket.

    If you are holding more than 200 pieces, please take a subsequent queue ticket.  

  • Can I convert my expired physical CapitaVoucher(s) to STAR$®?

    Physical CapitaVoucher(s) must be within the validity date of use and cannot be torn/defaced/damaged at the point of conversion to STAR$®.

    We seek for your kind understanding that expired and/or torn/defaced/damaged physical CapitaVoucher(s) will not be accepted for conversion to STAR$®.

  • I am a corporate customer and had made physical CapitaVoucher(s) corporate purchases recently with valid CapitaVoucher(s) on hand. What should I do?

    You are strongly encouraged to distribute all valid physical CapitaVoucher(s) to your recipients soonest to allow sufficient time for their utilisation before 1 July 2023.

    Physical CapitaVoucher(s) that are still valid and not distributed to your recipients after 1 July 2023 can be converted to STAR$® from 2 May 2023 to 30 September 2023 at customer service counters across the following participating CapitaLand managed malls daily from 11am to 9pm.

    For a more pleasant experience, kindly do avoid peak hours which are between 12pm – 2pm and 5 – 8pm daily including and Saturdays, Sundays and Public Holidays. 

    1. Bedok Mall, Level 1
    2. Bugis Junction, Level 2
    3. IMM, Level 1
    4. ION Orchard, Level 1 and 4 
    5. JCube, Basement 1 (Unavailable from 7 Aug 2023 onwards)
    6. Junction 8, Level 2
    7. Lot One, Level 2
    8. Raffles City Singapore, Level 1 
    9. SingPost Centre, Level 2
    10. Tampines Mall, Level 2
    11. Westgate, Level 3

    STAR$® converted from your physical CapitaVoucher(s) can only be credited to your own CapitaStar account. You may subsequently use the STAR$® credited to your CapitaStar account to gift eCapitaVoucher(s) to your recipients.

About
eCapitaVoucher

  • ANNOUNCEMENTS
  • GENERAL FAQ
    • Usage of eCapitaVoucher(s)
      • How do I shop with eCapitaVoucher?

        When you login on your CapitaStar App, you will be able to see your total available balance on the top right corner of the home page.

        Simply tap on “eCapitaVoucher”, select “Use to Pay” and scan the merchant's QR code to enter the amount that you want to use. Slide to pay and your transaction is completed! 

        Selective participating retailers such as 7-Eleven, Challenger, Cold Storage, Eccellente by HAO mart, Giant, Guardian, Jasons Deli, NTUC FairPrice or Unity (excludes Guardian and 7-Eleven at Jewel Changi Airport) will require you to tap on "Show your QR and barcode" to generate the dynamic QR Code on your CapitaStar App for the retailers' cashiers to scan. This list is non-exhaustive and may not apply to all participating properties, please check with each retailer respectively before using your eCapitaVoucher.

        The maximum amount of eCapitaVoucher you can utilise at every single transaction is $1,000. If you have any balance payment, proceed to pay according to the merchant's available payment mode. Alternatively, if you have more eCapitaVoucher pending to be accepted to your wallet, you can accept the eCapitaVoucher and continue to pay using your eCapitaVoucher!  

      • Where can I use my eCapitaVoucher?

        Click here to see the list of participating retailers in CapitaLand Managed Malls and Commercial Properties where you can utilise your eCapitaVoucher(s) at.

      • What is the Passcode/Pin requested when I use eCapitaVoucher?

        The passcode or pin refers to your own mobile device's passcode or pin used to unlock your mobile device. 

    • Refunds & Expiry
    • On the CapitaStar App
  • FOR CAPITASTAR MEMBERS
    • Buying eCapitaVoucher(s)
      • How do I buy eCapitaVoucher?

        eCapitaVoucher can be purchased directly from our CapitaStar App. Simply follow these steps:

        1. Launch your CapitaStar App
        2. Tap on "eCapitaVoucher" at the top right corner, select "Buy eCapitaVoucher", then choose "Buy for me".
        3. Confirm the total purchase value and proceed to complete payment.

        Purchased eCapitaVoucher will be stored under “My Vouchers -> eCapitaVoucher”, valid for 1 year from the date of purchase.

        Once purchased, the eCapitaVoucher cannot be gifted to others. 

        If you are purchasing eCapitaVouchers for others, you can use your STAR$® to gift eCapitaVoucher to your friends!

      • How can I redeem eCapitaVoucher with STAR$®?

        You may redeem eCapitaVoucher with a min. of 5,000STAR$® on the CapitaStar App. Under the " Find our Best Reward" section, tap on "See All" and locate the tab "eCapitaVoucher". Select the denomination you will like to redeem and proceed. Once redeemed, the eCapitaVoucher will automatically be accepted and loaded into your eCapitaVoucher balance in-app. Alternatively, you may also use your STAR$® to gift eCapitaVoucher to your friends.

        Any eCapitaVoucher redeemed/gifted using STAR$® will be non-transferrable, non-exchangeable and non-refundable.

      • How do I know if my eCapitaVoucher purchase is successful?

        Once your purchase is successful, a pop up will inform you that your payment is successful, and you will be able to see your eCapitaVoucher in your app “My Vouchers -> eCapitaVoucher” with expiry date that is dated 1 year from date of purchase.

        To keep track of your eCapitaVoucher purchases and spending, you may access "Activity" from the bottom navigation bar.

      • What payment modes are available for buying of eCapitaVoucher?

        PayNow is the preferred payment mode for eCapitaVoucher purchases. Other payment modes include DBS PayLah!, American Express, MasterCard or VISA and such payment modes may be added/removed from time to time.

        You may also use your STAR$® to gift eCapitaVoucher to your friends!

      • Are there any limits on purchasing eCapitaVoucher for myself?

        eCapitavoucher can be purchased in denominations of $5 with a minimum amout of $10. The maximum amount you can buy per transaction is $500 and the maximum amount each person can store in their App is $1,000. Hence you may fail to purchase or receive anymore eCapitaVoucher if the resulting value of eCapitaVoucher in your wallet exceeds $1,000 after the purchase or acceptance.

    • Gifting eCapitaVoucher(s)
      • How do I gift eCapitaVoucher to my friends?

        eCapitaVoucher can be gifted directly from the CapitaStar App. Simply follow these steps:

        1. Launch your CapitaStar App
        2. Tap on "eCapitaVoucher" tab on the top right corner and select "Send Gift"
        3. Select the purchase value and key in recipient details by mobile number or email address. (Please note that you can gift up to a maximum of 10 recipients and a maximum of S$500 in a single transaction. The maximum that a recipient can hold in their wallet is S$1000, if the total in the recipient's wallet will exceed S$1000 after the gift, he/she will be required to utilize his current balance before he/she can accept your gift).
        4. Proceed to make payment. You may also use your STAR$® to gift eCapitaVoucher to your friends.
        5. Your eCapitaVoucher gift will be sent via mobile or email notification to the intended recipient.

        If your friend has a CapitaStar account, accepted eCapitaVoucher will be stored under “My Vouchers -> eCapitaVoucher”, valid for 1 year from the date of purchase. Once accepted, the eCapitaVoucher cannot be gifted to others.

        If your friend does not have a CapitaStar account, the accepted vouchers will only be accessible on our web wallet. here: https://pay.capitastar.com

      • My friends might not be a CapitaStar member. How would they receive the eCapitaVoucher I have sent?

        eCapitaVoucher can be sent via email or mobile phone number. Your friends will be able to accept their eCapitaVoucher via a web wallet (https://pay.capitastar.com) even if they are not a CapitaStar member.

        However, we do recommend for them to download the CapitaStar App before accepting the eCapitaVoucher for greater ease in using them.

        Meanwhile, we are exploring more options of sending your eCapitaVoucher gifts to your friends, so stay tuned!

      • What payment modes are available for gifting of eCapitaVoucher?

        PayNow is the preferred payment mode for eCapitaVoucher purchases. Other payment modes include DBS PayLah!, American Express, MasterCard or VISA and such payment modes may be added/removed from time to time.

        You may also use your STAR$® to gift eCapitaVoucher to your friends!

      • Are there any limits on gifting eCapitaVoucher?

        There is no limit as to how many people you can send out to. eCapitaVoucher can be gifted in denominations of $5 with a minimum amount of $10. You may gift up to 10 recipients in a single transaction. The maximum amount you can buy per transaction is $500 and the maximum amount each person can store in their CapitaStar account is $1,000. Hence you may fail to purchase or receive anymore eCapitaVoucher if the resulting value of eCapitaVoucher in your wallet exceeds $1,000 after the purchase or acceptance.

      • I have sent eCapitaVoucher to the wrong email address. How can I amend it?

        You may change your recipient mobile number or email address provided the recipient has not accepted the eCapitaVoucher gift. Simply follow these steps:

        1. Launch your CapitaStar App
        2. Tap on "eCapitaVoucher" tab on the top right corner and click "View Gift Status"
        3. Under "View Gift Status" -> "To be accepted", select the recipent you would like to make amendment and click "Remind Person" at the bottom
        4. Under "Recipient Details", input the recipient's mobile number or email address and when you are done, click on "Send Reminder" at the bottom.

        Once this is done, the recipient will receive an email or mobile notification to accept eCapitaVoucher gift.

      • Can I claim back the eCapitaVoucher that I sent?

        You cannot claim back the eCapitaVoucher gift that you had sent. However, you may send the eCapitaVoucher gift back to yourself provided the recipient has not accepted the eCapitaVoucher gift. Simply follow these steps:

        1. Launch your CapitaStar App

        2. Tap on "eCapitaVoucher" tab on the top right corner and click "View Gift Status"

        3. Under "View Gift Status" -> "To be accepted", select the recipent you would like to make amendment and click "Remind Person" at the bottom

        4. Under "Recipient Details", input your mobile number or email address and when you are done, click on "Send Reminder" at the bottom. Once this is done, please look out for mobile or email notification to accept eCapitaVoucher gift.

        However, you will be unable to retrieve the eCapitaVoucher sent if the eCapitaVoucher has been accepted by the initial recipient.

      • How can I check if my friend already accepted my eCapitaVoucher gift?

        Tap on "eCapitaVoucher" on the top right of your app and select "View Gift Status" from the list of options.

        From the gift status screen, you can monitor whether your gift is pending acceptance, accepted or expired. If your gift has yet to be accepted by the recipient, you can choose to send a reminder or forward it to another recipient. 

    • Accepting eCapitaVoucher(s)
      • How can I accept the eCapitaVoucher that I received from my friend?

        From the gift email you received, click on the link to “Accept eCapitaVoucher” and it will open your CapitaStar App. The Voucher serial number and PIN number will be populated automatically in your app. Click on "Accept Gift" to accept your eCapitaVoucher(s).

         Your eCapitaVoucher will automatically be accepted and loaded into your wallet. Upon successful acceptance, you will receive an email to confirm that the eCapitaVoucher(s)  has been credited into your CapitaStar account.

        If you do not have the CapitaStar app installed on your mobile or are accepting the eCapitaVoucher via desktop, clicking "Accept eCapitaVoucher" will lead you to your web wallet. You may access your eCapitaVouchers from both the CapitaStar app and your web wallet as long as you login with the same registered CapitaStar mobile number.

      • Can I forward a gift eCapitaVoucher I received to someone else?

        Once you have accepted the gift into your wallet, you cannot gift it to another person. However, if you have not accepted the gift, you can forward the email to another person.

      • I have received eCapitaVoucher as a gift, but it showed that “Vouchers have already been accepted”. Why?

        We recommend that you check with the gift sender if the voucher has been forwarded to another recipient. It is likely that the voucher originally sent to you has been forwarded and accepted by another recipient.

        Before the gift is accepted, it can be claimed by any recipient designated by the gift sender. Rest assured that the eCapitaVoucher serial number and pin is unique and will never run into the risk of being accepted twice.

      • I tried to accept eCapitaVoucher, but it showed that “My Vouchers” exceeded $1,000. Why?

        The maximum amount of eCapitaVoucher to be stored in the app at any one point cannot exceed $1,000. Hence you may fail to purchase or receive anymore eCapitaVoucher if the resulting value of eCapitaVoucher in your wallet exceeds $1,000 after the purchase or acceptance.

        We will recommend you spend your available eCapitaVoucher(s) before accepting more eCapitaVoucher(s).

  • FOR NON-MEMBERS
  • FOR CORPORATE CUSTOMERS

    To find out more about eCapitaVoucher for Business, please click here. 

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Your Personal Data which you provide CapitaLand Limited (“CapitaLand”) in this form (“Personal Data”) will be processed, collected, used and disclosed by CapitaLand, as well as, under the instructions of CapitaLand, by its related corporations and affiliates (the “Group”), and authorised agents and authorised service providers of the Group, in compliance with applicable data protection laws and regulations.

Your Personal Data will be processed, collected, used and disclosed by the Group for the purposes of enabling the Group to review, develop, improve, manage the delivery of, and enhance the products and services of the Group, including analysing future customer needs, conducting market research and data analytics, as well as the other purposes notified to you in the CapitaLand Data Protection Policy (the “DPP”) (accessible here) (the “Purposes”).

More information on your rights, the transfer of your Personal Data and our data retention policies is set out in the DPP which you must carefully read. Your consent can be withdrawn at any time by contacting our Data Protection Officers, at the contact details set out in the DPP.

 

 By checking this box, I consent to the processing, collection, use and disclosure of my Personal Data by the Group for the Purposes set out in this form and within the conditions set out in this form and the CapitaLand Data Protection Policy.
 
 

 

For enquiries, please chat with our friendly assistant, Casey, at the bottom right of your screen. 

You may also submit the online enquiry form or contact us at +65 6631 9931 (10am to 6pm daily, including Public Holidays).