What's in it for you

Gifting made easy

Gift eCapitaVoucher to your loved ones in a few simple taps.

Personalise your gift with unique digital envelope designs.

 

Enjoy greater convenience

Reduce the hassle of carrying physical vouchers – access it all through on the CapitaStar app!

Flexible voucher usage – use it in any denomination that you like!

Freedom of choice

Use it at over 2,800 stores across 23 CapitaLand malls and workspace properties islandwide!

Find out the list of participating retailers here

 

Ongoing eCapitaVoucher Promotions

What are you waiting for?

Download the CapitaStar App today and pay with eCapitaVoucher(s) across participating CapitaLand Malls today!

Participating Retailers
Find out the list of participating retailers that accept CapitaVoucher(s) and eCapitaVoucher(s) here.

FREQUENTLY ASKED QUESTIONS

  • ANNOUNCEMENTS
  • GENERAL FAQ
  • FOR CAPITASTAR MEMBERS
    • Buying eCapitaVoucher(s)
      • How do I buy eCapitaVoucher?

        eCapitaVoucher can be purchased directly from our CapitaStar App. Simply follow these steps:

        1. Launch your CapitaStar App
        2. Tap on "eCapitaVoucher" at the top right corner, select "Buy eCapitaVoucher", then choose "Buy for me".
        3. Confirm the total purchase value and proceed to complete payment.

        Purchased eCapitaVoucher will be stored under “My Vouchers->eCapitaVoucher”, valid for 1 year from the date of purchase.

        Once purchased, the eCapitaVoucher cannot be gifted to others. 

      • How can I redeem eCapitaVoucher with STAR$®?

        You may redeem eCapitaVoucher with a min. of 5,000STAR$® on the CapitaStar App. Under the " Find our Best Reward" section, tap on "See All" and locate the tab "eCapitaVoucher". Select the denomination you will like to redeem and proceed. Once redeemed, the eCapitaVoucher will automatically be accepted and loaded into your eCapitaVoucher balance in-app.

        Any eCapitaVoucher redeemed using STAR$® will be non-transferrable and non-refundable.

      • How do I know if my eCapitaVoucher purchase is successful?

        Once your purchase is successful, a pop up will inform you that your payment is successful, and you will be able to see your eCapitaVoucher in your app “My Vouchers->eCapitaVoucher” with expiry date that is dated 1 year from date of purchase.

        To keep track of your eCapitaVoucher purchases and spending, you may access "Activity" from the bottom navigation bar.

      • What payment modes are available for buying of eCapitaVoucher?

        The preferred payment modes includes PayNow, DBS PayLah!, American Express, MasterCard or VISA for eCapitaVoucher purchases and payment modes may be added/removed from time to time.

      • Are there any limits on purchasing eCapitaVoucher for myself?

        eCapitavoucher can be purchased in denominations of $5 with a minimum amout of $10. The maximum amount you can buy per transaction is $500 and the maximum amount each person can store in their App is $1,000. Hence you may fail to purchase or receive anymore eCapitaVoucher if the resulting value of eCapitaVoucher in your wallet exceeds $1,000 after the purchase or acceptance.

    • Gifting eCapitaVoucher(s)
      • How do I gift eCapitaVoucher to my friends?

        eCapitaVoucher can be gifted directly from the CapitaStar App. Simply follow these steps:

        1. Launch your CapitaStar App
        2. Tap on "eCapitaVoucher" tab on the top right corner and select "Send Gift"
        3. Select the purchase value and key in recipient details by mobile number or email address. (Please note that you can gift up to a maximum of 10 recipients and a maximum of S$500 in a single transaction. The maximum that a recipient can hold in their wallet is S$1000, if the total in the recipient's wallet will exceed S$1000 after the gift, he/she will be required to utilize his current balance before he/she can accept your gift).
        4. Proceed to make payment. Your eCapitaVoucher gift will be sent via mobile or email notification to the intended recipient.

        If your friend has a CapitaStar account, accepted eCapitaVoucher will be stored under “My Vouchers->eCapitaVoucher”, valid for 1 year from the date of purchase. Once accepted, the eCapitaVoucher cannot be gifted to others.

        If your friend does not have a CapitaStar account, the accepted vouchers will only be accessible on our web wallet. here: https://pay.capitastar.com

      • My friends might not be a CapitaStar member. How would they receive the eCapitaVoucher I have sent?

        eCapitaVoucher can be sent via email or mobile phone number. Your friends will be able to accept their eCapitaVoucher via a web wallet (https://pay.capitastar.com) even if they are not a CapitaStar member.

        However, we do recommend for them to download the CapitaStar App before accepting the eCapitaVoucher for greater ease in using them.

        Meanwhile, we are exploring more options of sending your eCapitaVoucher gifts to your friends, so stay tuned!

      • What payment modes are available for gifting of eCapitaVoucher?

        The preferred payment modes includes PayNow, DBS PayLah!, American Express, MasterCard or VISA for eCapitaVoucher purchases and payment modes may be added/removed from time to time.

      • Are there any limits on gifting eCapitaVoucher?

        There is no limit as to how many people you can send out to. eCapitaVoucher can be gifted in denominations of $5 with a minimum amount of $10. You may gift up to 10 recipients in a single transaction. The maximum amount you can buy per transaction is $500 and the maximum amount each person can store in their CapitaStar account is $1,000. Hence you may fail to purchase or receive anymore eCapitaVoucher if the resulting value of eCapitaVoucher in your wallet exceeds $1,000 after the purchase or acceptance.

      • I have sent eCapitaVoucher to the wrong email address. How can I amend it?

        You may change your recipient mobile number or email address provided the recipient has not accepted the eCapitaVoucher gift. Simply follow these steps:

        1. Launch your CapitaStar App
        2. Tap on "eCapitaVoucher" tab on the top right corner and click "View Gift Status"
        3. Under "View Gift Status" -> "To be accepted", select the recipent you would like to make amendment and click "Remind Person" at the bottom
        4. Under "Recipient Details", input the recipient's mobile number or email address and when you are done, click on "Send Reminder" at the bottom.

        Once this is done, the recipient will receive an email or mobile notification to accept eCapitaVoucher gift.

      • Can I claim back the eCapitaVoucher that I sent?

        Yes, you may send the eCapitaVoucher gift back to yourself provided the recipient has not accepted the eCapitaVoucher gift. Simply follow these steps:

        1. Launch your CapitaStar App

        2. Tap on "eCapitaVoucher" tab on the top right corner and click "View Gift Status"

        3. Under "View Gift Status" -> "To be accepted", select the recipent you would like to make amendment and click "Remind Person" at the bottom

        4. Under "Recipient Details", input your mobile number or email address and when you are done, click on "Send Reminder" at the bottom. Once this is done, please look out for mobile or email notification to accept eCapitaVoucher gift.

         

        However, you will be unable to retrieve the eCapitaVoucher sent if the eCapitaVoucher has been accepted by the initial recipient.

      • How can I check if my friend already accepted my eCapitaVoucher gift?

        Tap on "eCapitaVoucher" on the top right of your app and select "View Gift Status" from the list of options.

        From the gift status screen, you can monitor whether your gift is pending acceptance, accepted or expired. If your gift has yet to be accepted by the recipient, you can choose to send a reminder or forward it to another recipient. 

    • Accepting eCapitaVoucher(s)
      • How can I accept the eCapitaVoucher that I received from my friend?

        From the gift email you received, click on the link to “Accept eCapitaVoucher” and it will open your CapitaStar App. The Voucher serial number and PIN number will be populated automatically in your app. Click on "Accept Gift" to accept your eCapitaVoucher(s).

         Your eCapitaVoucher will automatically be accepted and loaded into your wallet. Upon successful acceptance, you will receive an email to confirm that the eCapitaVoucher(s)  has been credited into your CapitaStar account.

        If you do not have the CapitaStar app installed on your mobile or are accepting the eCapitaVoucher via desktop, clicking "Accept eCapitaVoucher" will lead you to your web wallet. You may access your eCapitaVouchers from both the CapitaStar app and your web wallet as long as you login with the same registered CapitaStar mobile number.

      • Can I forward a gift eCapitaVoucher I received to someone else?

        Once you have accepted the gift into your wallet, you cannot gift it to another person. However, if you have not accepted the gift, you can forward the email to another person.

      • I have received eCapitaVoucher as a gift, but it showed that “Vouchers have already been accepted”. Why?

        We recommend that you check with the gift sender if the voucher has been forwarded to another recipient. It is likely that the voucher originally sent to you has been forwarded and accepted by another recipient.

        Before the gift is accepted, it can be claimed by any recipient designated by the gift sender. Rest assured that the eCapitaVoucher serial number and pin is unique and will never run into the risk of being accepted twice.

      • I tried to accept eCapitaVoucher, but it showed that “My Vouchers” exceeded $1,000. Why?

        The maximum amount of eCapitaVoucher to be stored in the app at any one point cannot exceed $1,000. Hence you may fail to purchase or receive anymore eCapitaVoucher if the resulting value of eCapitaVoucher in your wallet exceeds $1,000 after the purchase or acceptance.

        We will recommend you spend your available eCapitaVoucher(s) before accepting more eCapitaVoucher(s).

  • FOR NON-MEMBERS
  • FOR CORPORATE CUSTOMERS

    To find out more about eCapitaVoucher for Business, please click here

CapitaStar & STAR$® FAQs
For questions regarding the CapitaStar App and STAR$®, please read our Frequently Asked Questions.