This is in line with our digitization and sustainability efforts to provide shoppers with added convenience. 

By going digital with eCapitaVoucher(s), you can seamlessly purchase, redeem, and gift eCapitaVoucher(s) directly from the CapitaStar App.

Pay with eCapitaVoucher(s) for your shopping and dining purchases across 2,800 stores across 23 CapitaLand malls and commercial properties! 

Sale of physical CapitaVoucher(s) and redemption of STAR$® to physical CapitaVoucher(s) at our Customer Service Counters has ceased since 2021. 

As an alternative, you can still purchase / gift eCapitaVoucher(s) from the CapitaStar Mobile App.

Find out more on how you can purchase eCapitaVoucher in bulk here. 

Yes, you may continue to utilize your physical CapitaVouchers at any of our participating retailers in CapitaLand malls, as long as they are not expired.

Do note that physical CapitaVoucher acceptance at participating retailers will be ceased from 1 July 2023.

Shoppers who are unable to utilize their physical CapitaVouchers will be given the option of converting their Physical CapitaVouchers to STAR$® from 1 April 2023 to 30 September 2023 at participating CapitaLand malls. 

Do refer here for more updated information. 

We strongly recommend for physical CapitaVoucher(s) to be utilized before expiry. 

In the event you are unable to utilize your physical CapitaVoucher(s) before expiry, conversion of the physical CapitaVoucher(s) to STAR$® will be made available to the public on the 1 April 2023.

Do head here for the latest updates.

When you login on your CapitaStar App, you will be able to see your total available balance on the top right corner of the home page.

Simply tap on “eCapitaVoucher”, select “Use to Pay” and scan the merchant's QR code to enter the amount that you want to use. Slide to pay and your transaction is completed!

The maximum amount of eCapitaVoucher you can utilise at every single transaction is $1,000. If you have any balance payment, proceed to pay according to the merchant's available payment mode. 

Click here to see the list of retailers in CapitaLand Malls where you can utilise your eCapitaVoucher(s) at.

Unfortunately, eCapitaVoucher(s) are strictly non-refundable and non-transferrable, regardless if they were used or unused.

Yes, eCapitaVoucher are valid for use one (1) year from the date of purchase. When sent as a gift, the 1-year validity will commence from the purchase date and not the date the vouchers are accepted by the recipient.

No, once purchased or accepted, all eCapitaVoucher cannot be gifted or transferred to another person. You will not be able to exchange from eCapitaVoucher to Physical CapitaVoucher, nor vice-versa.

You may send in your enquiry at capitavoucher@capitaland.com or call +65 6631 9931. Otherwise, you may approach our Customer Service Counter at any participating CapitaLand Malls in Singapore.

Upon launching the CapitaStar app, you will be able to see the total available balance of eCapitaVoucher on the top right corner of the home page. 

You may access your eCapitaVoucher balance by tapping the top right button from the CapitaStar Home page. By default, all eCapitaVoucher(s) you have will be listed in chronological order, from the earliest expiry date to the latest expiry.

Upon launching the CapitaStar App, tap on "Activity" at the bottom of your screen and select "eCapitaVoucher" to access your transaction history which includes eCapitaVoucher purchases, eCapitaVoucher redemptions using STAR$®, eCapitaVoucher used at merchants and expired eCapitaVoucher (if any).

eCapitaVoucher can be purchased directly from our CapitaStar App. Simply follow these steps:

1. Launch your CapitaStar App
2. Tap on "eCapitaVoucher" at the top right corner, select "Buy eCapitaVoucher", then choose "Buy for me".
3. Confirm the total purchase value and proceed to complete payment.

Purchased eCapitaVoucher will be stored under “My Vouchers->eCapitaVoucher”, valid for 1 year from the date of purchase.

Once purchased, the eCapitaVoucher cannot be gifted to others. 

You may redeem eCapitaVoucher with a min. of 5,000STAR$® on the CapitaStar App. Under the " Find our Best Reward" section, tap on "See All" and locate the tab "eCapitaVoucher". Select the denomination you will like to redeem and proceed. Once redeemed, the eCapitaVoucher will automatically be accepted and loaded into your eCapitaVoucher balance in-app.

Any eCapitaVoucher redeemed using STAR$® will be non-transferrable and non-refundable.

Once your purchase is successful, a pop up will inform you that your payment is successful, and you will be able to see your eCapitaVoucher in your app “My Vouchers->eCapitaVoucher” with expiry date that is dated 1 year from date of purchase.

To keep track of your eCapitaVoucher purchases and spending, you may access "Activity" from the bottom navigation bar.

The preferred payment modes includes PayNow, DBS PayLah!, American Express, MasterCard or VISA for eCapitaVoucher purchases and payment modes may be added/removed from time to time.

eCapitavoucher can be purchased in denominations of $5 with a minimum amout of $10. The maximum amount you can buy per transaction is $500 and the maximum amount each person can store in their App is $1,000. Hence you may fail to purchase or receive anymore eCapitaVoucher if the resulting value of eCapitaVoucher in your wallet exceeds $1,000 after the purchase or acceptance.

eCapitaVoucher can be gifted directly from the CapitaStar App. Simply follow these steps:

1. Launch your CapitaStar App
2. Tap on "eCapitaVoucher" tab on the top right corner and select "Send Gift"
3. Select the purchase value and key in recipient details by mobile number or email address. (Please note that you can gift up to a maximum of 10 recipients and a maximum of S$500 in a single transaction. The maximum that a recipient can hold in their wallet is S$1000, if the total in the recipient's wallet will exceed S$1000 after the gift, he/she will be required to utilize his current balance before he/she can accept your gift).
4. Proceed to make payment. Your eCapitaVoucher gift will be sent via mobile or email notification to the intended recipient.

If your friend has a CapitaStar account, accepted eCapitaVoucher will be stored under “My Vouchers->eCapitaVoucher”, valid for 1 year from the date of purchase. Once accepted, the eCapitaVoucher cannot be gifted to others.

If your friend does not have a CapitaStar account, the accepted vouchers will only be accessible on our web wallet. here: https://pay.capitastar.com

eCapitaVoucher can be sent via email or mobile phone number. Your friends will be able to accept their eCapitaVoucher via a web wallet (https://pay.capitastar.com) even if they are not a CapitaStar member.

However, we do recommend for them to download the CapitaStar App before accepting the eCapitaVoucher for greater ease in using them.

Meanwhile, we are exploring more options of sending your eCapitaVoucher gifts to your friends, so stay tuned!

The preferred payment modes includes PayNow, DBS PayLah!, American Express, MasterCard or VISA for eCapitaVoucher purchases and payment modes may be added/removed from time to time.

There is no limit as to how many people you can send out to. eCapitaVoucher can be gifted in denominations of $5 with a minimum amount of $10. You may gift up to 10 recipients in a single transaction. The maximum amount you can buy per transaction is $500 and the maximum amount each person can store in their CapitaStar account is $1,000. Hence you may fail to purchase or receive anymore eCapitaVoucher if the resulting value of eCapitaVoucher in your wallet exceeds $1,000 after the purchase or acceptance.

You may change your recipient mobile number or email address provided the recipient has not accepted the eCapitaVoucher gift. Simply follow these steps:

1. Launch your CapitaStar App
2. Tap on "eCapitaVoucher" tab on the top right corner and click "View Gift Status"
3. Under "View Gift Status" -> "To be accepted", select the recipent you would like to make amendment and click "Remind Person" at the bottom
4. Under "Recipient Details", input the recipient's mobile number or email address and when you are done, click on "Send Reminder" at the bottom.

Once this is done, the recipient will receive an email or mobile notification to accept eCapitaVoucher gift.

Yes, you may send the eCapitaVoucher gift back to yourself provided the recipient has not accepted the eCapitaVoucher gift. Simply follow these steps:

1. Launch your CapitaStar App

2. Tap on "eCapitaVoucher" tab on the top right corner and click "View Gift Status"

3. Under "View Gift Status" -> "To be accepted", select the recipent you would like to make amendment and click "Remind Person" at the bottom

4. Under "Recipient Details", input your mobile number or email address and when you are done, click on "Send Reminder" at the bottom. Once this is done, please look out for mobile or email notification to accept eCapitaVoucher gift.

However, you will be unable to retrieve the eCapitaVoucher sent if the eCapitaVoucher has been accepted by the initial recipient.

Tap on "eCapitaVoucher" on the top right of your app and select "View Gift Status" from the list of options.

From the gift status screen, you can monitor whether your gift is pending acceptance, accepted or expired. If your gift has yet to be accepted by the recipient, you can choose to send a reminder or forward it to another recipient. 

From the gift email you received, click on the link to “Accept eCapitaVoucher” and it will open your CapitaStar App. The Voucher serial number and PIN number will be populated automatically in your app. Click on "Accept Gift" to accept your eCapitaVoucher(s).

 Your eCapitaVoucher will automatically be accepted and loaded into your wallet. Upon successful acceptance, you will receive an email to confirm that the eCapitaVoucher(s)  has been credited into your CapitaStar account.

If you do not have the CapitaStar app installed on your mobile or are accepting the eCapitaVoucher via desktop, clicking "Accept eCapitaVoucher" will lead you to your web wallet. You may access your eCapitaVouchers from both the CapitaStar app and your web wallet as long as you login with the same registered CapitaStar mobile number.

Once you have accepted the gift into your wallet, you cannot gift it to another person. However, if you have not accepted the gift, you can forward the email to another person.

We recommend that you check with the gift sender if the voucher has been forwarded to another recipient. It is likely that the voucher originally sent to you has been forwarded and accepted by another recipient.

Before the gift is accepted, it can be claimed by any recipient designated by the gift sender. Rest assured that the eCapitaVoucher serial number and pin is unique and will never run into the risk of being accepted twice.

The maximum amount of eCapitaVoucher to be stored in the app at any one point cannot exceed $1,000. Hence you may fail to purchase or receive anymore eCapitaVoucher if the resulting value of eCapitaVoucher in your wallet exceeds $1,000 after the purchase or acceptance.

We will recommend you spend your available eCapitaVoucher(s) before accepting more eCapitaVoucher(s).

From the gift email you received, click on the link to “Accept eCapitaVoucher” and it will direct you to our web wallet. Complete your sign up with your mobile number.

To use your eCapitaVoucher(s) from this web wallet or via the CapitaStar mobile app, you will be required to login with the same registered mobile number.

We will recommend that you download our CapitaStar App for greater ease of usage of your eCapitaVoucher(s).

No, once you have accepted the gift into your wallet, you cannot gift it to another person. However, if you have not accepted the gift, you can forward the email to another person.

We recommend that you check with the gift sender if the voucher has been forwarded to another recipient. It is likely that the voucher originally sent to you has been forwarded and accepted by another recipient.

Before the gift is accepted, it can be claimed by any recipient designated by the gift sender. Rest assured that the eCapitaVoucher serial number and pin is unique and will never run into the risk of being accepted twice.

The maximum amount of eCapitaVoucher to be stored in the app at any point cannot exceed $1,000. Hence you may fail to purchase or receive anymore eCapitaVoucher if the resulting value of eCapitaVoucher in your wallet exceeds $1,000 after the purchase or acceptance.

We will recommend you spend your available eCapitaVoucher(s) before accepting more eCapitaVoucher(s).