eCAPITAVOUCHER TERMS AND CONDITIONS

1. The following terms and conditions (as may be amended or modified) (“Terms”) govern the issuance, purchase, use and other activities, transactions and dealings involving CapitaVoucher(s) in a digital form (referred to herein as “eCapitaVoucher”). A person is deemed to have accepted and agreed to these Terms if such person purchases, uses, or carries out any activity or transaction or makes any dealing involving an eCapitaVoucher.

2. An eCapitaVoucher is stored on and made available through the CapitaStar App and/or the CapitaStar Web Wallet Website.

(a) For avoidance of doubt, previously issued paper CapitaVoucher(s) (referred to herein as “Physical CapitaVoucher”) are no longer accepted as a payment mode at participating properties as of 1 July 2023.

(b) Physical CapitaVoucher(s) that have expired cannot be returned, exchanged or replaced with eCapitaVoucher(s) of higher, equal or lower value or STAR$ of higher, equal or lower value, and CapitaLand Voucher Pte. Ltd. (“CVPL”) shall not provide any extension, replacement or refund of Physical CapitaVoucher(s).

Part A – Issuance and Transfer of eCapitaVoucher(s) through the CapitaStar App for CapitaStar members

3. A person who is a CapitaStar member and who uses the CapitaStar App may obtain (or request for the issuance of), gift (or request to gift), or accept a gift of, an eCapitaVoucher through the CapitaStar App. Such person must first:

(a) have agreed to the CapitaStar T&Cs and these Terms;

(b) use the latest iOS or Android versions of the CapitaStar App; and

(c) have a valid membership in the CapitaStar Rewards Programme.

4. Any request submitted to CVPL through the CapitaStar App shall be in such form and contain such information, and shall be made in accordance with such procedures, as CVPL may from time to time specify. Once any such request has been submitted, it cannot be cancelled, modified or withdrawn.

5. A person may obtain eCapitaVoucher(s) by submitting a request through the CapitaStar App to:

(a) purchase such eCapitaVoucher(s) using a Registered Card or through such other payment mechanisms as CVPL may from time to time permit; or

(b) convert STAR$® for the time being standing to the credit of such person, into such eCapitaVoucher(s) (in which case the CapitaStar T&Cs shall apply); or

by such other means as CVPL may approve from time to time. 

6. A purchase of eCapitaVoucher(s) using a Registered Card (or through such other payment mechanism as CVPL may from time to time permit) may only be made in blocks of S$5, with a minimum value of S$10 and up to a maximum value of S$1,000, or such other rate as may be prescribed by CVPL from time to time. If prescribed by CVPL in its sole discretion, an administrative fee shall be payable to CVPL for the purchase of any eCapitaVoucher. CVPL shall not be responsible for any fraudulent, irregular or unsuccessful purchase. Without prejudice to paragraph 30, CVPL may refuse to credit any eCapitaVoucher to a person’s eCapitaVoucher Wallet if CVPL determines, in its sole discretion, that the purchase (or requested purchase) is not or should not have been successful, or is or was fraudulent or irregular, including but not limited to where the aggregate value in paragraph will be exceeded.

7. STAR$® may be converted into eCapitaVoucher(s) only in blocks of S$5, with a minimum value of S$5 of eCapitaVoucher(s), or such other rate as may be prescribed by CVPL from time to time. CVPL shall not be responsible for any fraudulent, irregular or unsuccessful conversion. Without prejudice to paragraph 30, CVPL may refuse to credit any eCapitaVoucher to, or may debit any eCapitaVoucher from, a person’s eCapitaVoucher Wallet if CVPL determines, in its sole discretion, that the conversion (or requested conversion) is not or should not have been successful, or is or was fraudulent or irregular, including but not limited to where the aggregate value in paragraph 19 will be exceeded.

8. A person (“Gifter”) may gift eCapitaVoucher(s) to such person as the Gifter may designate (“Giftee”) by:

(a) obtaining eCapitaVoucher(s) for the Giftee as described in paragraph 5(a); or

(b) submitting a request through the CapitaStar App to gift to the Giftee eCapitaVoucher(s) which have been purchased by the Gifter but have not been accepted into the Gifter’s eCapitaVoucher Wallet, and which have not expired.

For the avoidance of doubt, any eCapitaVoucher obtained by a person through a conversion of STAR$® as described in paragraph 5(b), and any eCapitaVoucher which has been accepted into a person’s eCapitaVoucher Wallet, may not be gifted to any other person.

9. A gift of eCapitaVoucher(s) may only be made in blocks of S$5, and may only be accepted into the Giftee’s eCapitaVoucher Wallet (a) if the Giftee satisfies the conditions in paragraph 3; and (b) subject to the conditions in paragraph 19.

10. The Holder must check the details of each eCapitaVoucher immediately upon the issuance or receipt of such eCapitaVoucher. Any error or discrepancy must be notified to CVPL immediately.

11. An eCapitaVoucher, once issued, cannot be returned, exchanged or replaced for any other eCapitaVoucher or STAR$® of any value. CVPL is not obliged to provide any refund, exchange, replacement, transfer or extension of eCapitaVoucher.

12. The date of issuance of a eCapitaVoucher shall be the date on which it is purchased from CVPL (as set out in CVPL’s records).

Part B – Acceptance of eCapitaVouchers through the Web Wallet Website for non-CapitaStar members and/or persons who do not have or use the CapitaStar App

13. A person who is not a CapitaStar member and/or who does not have or use the CapitaStar App may accept a gift of eCapitaVoucher through the Web Wallet Website. Such person must first:

(a) have agreed to these Terms and the Web Wallet Website T&Cs in Annex A of these Terms;

(b) received a valid link to the Web Wallet Website to accept the gift of eCapitaVouchers; and

(c) verified their mobile number and/or email address via the Web Wallet Website.

14. Any information submitted to CVPL through the Web Wallet Website to accept and/or use eCapitaVoucher through the Web Wallet Website shall be in such form and contain such information, and shall be made in accordance with such procedures, as CVPL may from time to time specify. Once any such information has been submitted, it cannot be cancelled, modified or withdrawn.

15. CVPL shall not be responsible for any fraudulent, irregular or unsuccessful acceptance of eCapitaVoucher through the Web Wallet Website. Without prejudice to paragraph 30, CVPL may refuse to credit any eCapitaVoucher to a person’s eCapitaVoucher Wallet if CVPL determines, in its sole discretion, that the gift is not or should not have been successful, or is or was fraudulent or irregular, including but not limited to where the aggregate value in paragraph 19 will be exceeded. For the avoidance of doubt, any eCapitaVoucher which has been accepted into a person’s eCapitaVoucher Wallet may not be gifted to any other person. 

16. A gift of eCapitaVoucher(s) may only be accepted into the Giftee’s eCapitaVoucher Wallet (a) if the Giftee satisfies the conditions in paragraph 13; and (b) subject to the conditions in paragraph 19. Any dispute arising from or relating to the eCapitaVoucher accepted or to be accepted by the Giftee via the Web Wallet Website shall be settled between the Giftee and the Gifter of the eCapitaVoucher.

17. An eCapitaVoucher, once issued, cannot be returned, exchanged or replaced for any other eCapitaVoucher or STAR$® of any value. CVPL is not obliged to provide any refund, exchange, replacement, transfer or extension of eCapitaVoucher.

Part C – Value of the eCapitaVouchers 

18. The total number of eCapitaVouchers (and their aggregate value) standing to the credit of a Holder (and contained in the Holder’s eCapitaVoucher Wallet) will be recorded in the CapitaStar App. Where the Holder is not a CapitaStar member and/or does not have or use the CapitaStar App, the total number of eCapitaVoucher(s) (and their aggregate value) standing to the credit of a Holder (and contained in the Holder’s eCapitaVoucher Wallet) will be accessible by the Holder via the Web Wallet Website.

19. The aggregate value of the eCapitaVoucher(s) held in a person’s eCapitaVoucher Wallet shall not at any time exceed S$1,000. CVPL will not issue any eCapitaVoucher or allow any activity, transaction or dealing involving any eCapitaVoucher to proceed, if it will result in the aggregate value of the eCapitaVoucher(s) held in a person’s eCapitaVoucher Wallet exceeding S$1,000. 

(a) For avoidance of doubt, the conditions set in paragraph 19 applies to marketing promotional campaigns where the reward is issued in the form of eCapitaVoucher (“eCapitaVoucher reward”). Should the eCapitaVoucher reward result in the aggregated value of the person’s eCapitaVoucher wallet to exceed S$1,000, the person will not be eligible to receive the eCapitaVoucher reward unless otherwise stated in the governing terms for the marketing promotional campaign where applicable or approved by CVPL in its sole and absolute discretion. CVPL maintains the right to amend or modify the Terms from time to time as CVPL considers appropriate. 

20. Notwithstanding any other provision in these Terms, the total aggregate value of eCapitaVouchers that may be credited to a Holder's eCapitaVoucher Wallet or CapitaStar App within a single calendar year shall not exceed S$100,000. This limit applies to the combined total of eCapitaVouchers purchased, gifted, redeemed or otherwise obtained during the calendar year. Should a Holder's transactions exceed this limit, CVPL reserves the right to take appropriate action, including:

(a) request the Holder to provide personal and other information as part of Our verification process; or

(b) suspend or terminate the Holder's eCapitaVoucher Wallet or CapitaStar App.

In addition, CVPL may, in its absolute discretion, from time to time prescribe other limits on the aggregate value of a single activity, transaction or dealing involving any eCapitaVoucher that may be carried out or made through the CapitaStar App and/or the Web Wallet Website, depending on the type and nature of such activity, transaction or dealing.

Part D – Use of the eCapitaVouchers

21. Each eCapitaVoucher is valid for use only during the period commencing on the date of its issuance and ending one year from the date of its issuance (unless otherwise approved by CVPL in its sole and absolute discretion). No extension of the validity period of an eCapitaVoucher shall be granted (unless CVPL at its sole discretion approves).

22. In order to use an eCapitaVoucher for a transaction with a Merchant, its Holder must scan the merchant’s eCapitaVoucher acceptance QR code via the CapitaStar app or present to such Merchant the relevant QR code in the CapitaStar App or via the Web Wallet Website on such Holder’s mobile device, or such other methods as may be determined by CVPL from time to time, at the point payment is to be made to such Merchant, or such earlier time as such Merchant may require.

23. Each eCapitaVoucher may only be used by its Holder towards the payment for goods and/or services purchased from, and/or the charges of, any Merchant (or for such other purposes as CVPL may from time to time approve), subject to such additional conditions as CVPL may from time to time prescribe.

24. Without prejudice to paragraph 23, an eCapitaVoucher shall not (a) be used for or in connection with any unlawful or fraudulent purpose or activity, or (b) except with the prior approval of CVPL, be used for or in connection with any business or commercial purpose or activity (including advertising, marketing or promotional materials).

25. Multiple eCapitaVoucher(s) may be used for the same transaction with a Merchant.

26. If the aggregate value of the eCapitaVoucher(s) presented to a Merchant is less than the amount payable to the Merchant, the difference shall be paid by the Holder in cash or such other means as the Merchant may permit.

27. No refund shall be given if the value of the eCapitaVoucher(s) presented to a Merchant exceeds the amount payable to the Merchant.

28. Each eCapitaVoucher is used at the sole risk of the Holder. The Holder must check the number and details of eCapitaVoucher(s) before such eCapitaVoucher(s) are used by the Holder at any Merchant. A Merchant may decline to accept any eCapitaVoucher which has been unlawfully obtained, or has expired or been voided, or is or appears to be a counterfeit or altered, defaced, damaged, or tampered with (as applicable).

29. An eCapitaVoucher cannot be replaced if it is lost, stolen, or in CVPL’s opinion, has been unlawfully obtained, or has expired or been voided, or is or appears to be a counterfeit or altered, defaced, damaged, or tampered with (as applicable). CVPL shall not be liable for or be required to replace any such eCapitaVoucher.

Part E – General Terms 

30. CVPL may from time to time credit or debit eCapitaVoucher(s) to or from a person’s eCapitaVoucher Wallet, or otherwise make such adjustments to the information recorded with respect to a person’s eCapitaVoucher Wallet, if CVPL determines, in its sole discretion, that a transaction (or a requested transaction) is not or should not have been successful, or is or was fraudulent or irregular, or an accounting, processing or technical error had occurred. Any such determination (and the corresponding credit, debit or adjustment) by CVPL shall be final and conclusive against the relevant person.

31. CVPL reserves the right to cancel any eCapitaVoucher(s) at any time without providing a refund if it is determined that the eCapitaVoucher has been issued or purchased from a source other than CVPL or an authorized representative. This includes eCapitaVoucher(s) that have been issued, resold, auctioned, traded or transferred, or otherwise used in violation of these Terms and Conditions. The Holder acknowledges and agrees that such cancellation is at the sole discretion of CVPL and accepts that there will be no compensation or recourse in the event of such cancellation.

32. A Holder who wishes to report any unauthorised transaction or erroneous transaction with respect to any eCapitaVoucher may do so through the reporting channel made available on or as specified in the CapitaStar App or Web Wallet Website.

33. Any claim made by a Holder in relation to any unauthorised transaction with respect to eCapitaVoucher(s) shall be subject to CVPL’s assessment and claim resolution process, which will be communicated to the Holder at the relevant time.

34. A Holder of eCapitaVoucher(s) shall be liable for actual loss arising from an unauthorised transaction in respect of eCapitaVoucher(s), where such Holder’s recklessness was the primary cause of loss.

35. Each Holder shall provide CVPL will such document(s) and information as CVPL may require in connection with any (actual or reported) unauthorised or erroneous transaction.

36. The purchase, use and carrying out of any activity or transaction or the making of any dealing involving any eCapitaVoucher(s) shall be subject to such additional procedural or operational requirements as CVPL may prescribe from time to time. A failure by a Holder and/or a Purchaser to observe or comply with such procedural or operational requirements may result in a delay in CVPL processing or giving effect to the relevant purchase, use, activity, transaction or dealing.

37. CVPL and CVPL’s Related Parties (whether individually or collectively) are not involved in the provision of any goods and/or services by any Merchant or of any eCapitaVoucher(s) acceptance links/codes by Our Corporate Portal Partners. A Holder shall address and/or resolve any question, dispute or claim relating to any goods and/or services directly to and/or with the Merchant from whom the goods and/or services were obtained or with the Corporate Portal Partner that provided the eCapitaVoucher(s) acceptance links/codes. CVPL and CVPL’s Related Parties shall not be liable for any claim, demand, loss, cost, expense or liability of any kind (whether direct, indirect, special, consequential or otherwise) which may be suffered or incurred by any person:

(a) in using or attempting to use any eCapitaVoucher (in any way and for any purpose);

(b) in relation to any goods and/or services provided or to be provided by a Merchant (including for any defect, damage, disruption, failure and/or unavailability);

(c) in connection with any act or omission by a Merchant (including the refusal of a Merchant to accept, recognise or honour any eCapitaVoucher); or

(d) arising or resulting from any discrepancy, error, inaccuracy, misunderstanding, improper, mistaken, wrongful or unauthorised use/replication of redemption codes/links issued by any Corporate Portal Partner for eCapitaVoucher(s).

38. Each Holder acknowledges and consents that CVPL may ask for, collect, use, process and disclose (to any person specified in paragraph 39) personal information of any persons who carries out any activity or transaction or makes any dealing involving eCapitaVoucher(s), for any purpose specified in paragraph 40. In carrying out any such activity or transaction or making any such dealing, each such person agrees and consents to and authorises the collection, use, processing and disclosure (to the persons specified in paragraph 39), by and on behalf of CVPL, of all personal information relating to such person for the purposes specified in paragraph 40, and in the manner and for the purposes set out in the CVPL Data Policy (the terms of which are deemed to be incorporated by reference in this paragraph 38). Any queries in this regard may be directed to the designated Data Protection Officer as follows: groupdpo@capitaland.com. Further information on the collection, usage and disclosure of personal information can be found in the CapitaLand Privacy Policy at https://www.capitaland.com/en/legal-notices/privacy-policy.html.

39. The following persons are specified for the purposes of paragraph 38:

(a) CVPL’s Related Parties;

(b) CVPL’s and CVPL’s Related Parties’ respective employees, agents, auditors, contractors, service providers and professional advisers;

(c) any liquidator, a provisional liquidator, an administrator, a receiver, receiver and manager or judicial manager over CVPL or any of its assets;

(d) any regulatory, supervisory, governmental or quasi-governmental or other authority, court of law, tribunal or person, whether in Singapore or any other jurisdiction; 

(e) such other persons to whom disclosure is permitted by the CVPL Data Policy from time to time; and

(f) for business partners, providing the service of processing eCapitaVoucher(s) for its employees and customers under the “Corporate Portal – Partner Programme”.

40. The following purposes are specified for the purposes of paragraph 38: 

(a) CVPL carrying out or performing its functions in respect of eCapitaVoucher(s), including issuing, administering and processing claims for eCapitaVoucher(s);

(b) the provision of any services to CVPL;

(c) the management and administration of CVPL’s business;

(d) complying with any law and/or requirement(s), order(s) and/or request(s) of any regulatory, supervisory, governmental or quasi-governmental or other authority, court of law, tribunal or person, whether in Singapore or any other jurisdiction; and

(e) any investigation, proceeding or enforcement action relating to eCapitaVoucher(s).(e) any investigation, proceeding or enforcement action relating to eCapitaVoucher(s).

41. These Terms may be amended or modified by CVPL from time to time as CVPL considers appropriate. CVPL will post any amendments or modifications of or to these Terms at https://www.capitaland.com/sg/en/shop/malls/rewards/capitavoucher.html and/or http://www.capitavoucher.com.sg.

42. No person other than CVPL and CVPL’s Related Parties, Holders, and Purchasers shall have any right to enforce any term of these Terms.

43. These Terms may be translated into other languages but in the event of any inconsistency, the English version shall prevail over any other version.

44. These Terms, and all activities, transactions and dealings carried out or made in connection with or otherwise contemplated by these Terms, shall be governed by Singapore law. In carrying out any such activity or transaction or making any such dealing, each person agrees to submit to the exclusive jurisdiction of the Singapore courts. However, nothing in these Terms shall prevent CVPL from instituting proceedings in any other court of competent jurisdiction.

45. In these Terms, the words “include” or “including” shall be deemed to be followed by “without limitation” or “but not limited to” whether or not they are followed by such phrases or words of like import, and “otherwise” shall not be construed as limited by words with which it is associated.

46. Whenever the following terms appear in these Terms, they shall have the respective meanings specified below unless the context otherwise requires:

(a) “CapitaLand Privacy Policy” means the CapitaLand Group's Personal Data Protection Policy which may from time to time be found at https://www.capitaland.com/en/legal-notices/privacy-policy.html.

(b) “CapitaStar App” means the mobile device application available for download from an online digital media and/or application store made available by CVPL or a Related Party of CVPL, with such functionalities as CVPL or such Related Party may determine from time to time (including a functionality made available by CVPL in connection with the eCapitaVouchers programme). At present, such application is known as the “CapitaStar App”.

(c) “CapitaStar Rewards Programme” means the CapitaStar Rewards Programme managed by CapitaStar Pte. Ltd., or CapitaLand Limited or any of its subsidiaries, associates, joint ventures and related corporations and all trusts sponsored, owned and/or managed by any of the aforementioned entities.

(d) “CapitaStar T&Cs” means the terms and conditions governing the membership and participation in the CapitaStar Rewards Programme, as amended and supplemented from time to time. Such terms and conditions are, for the time being, available at https://www.capitastar.com/international/en/policy-and-terms/capitastar-policy-and-terms.html.

(e) “Corporate Portal Partner” means any party providing the service of processing eCapitaVoucher for its employees or customers under the Corporate Portal – Partner Programme; 

(f) “Corporate Portal – Partner Programme” means the Programme for business partners who have access to a self-service digital platform, for generating eCapitaVoucher acceptance links or codes. 

(g) “CVPL” means CapitaLand Voucher Pte. Ltd. 

(h) “eCapitaVoucher” means a voucher issued in digital form by CVPL. 

(i) “eCapitaVoucher Wallet” means, in relation to any person, the account opened and maintained by CVPL in the name of or based on the mobile number or email address of such person (i) in the case of CapitaStar members, within the CapitaStar App; or (ii) in the case of persons who are not CapitaStar members and/or who do not have or use the CapitaStar App, via the Web Wallet Website, containing eCapitaVouchers issued or gifted to such person, capable of being used in accordance with these Terms.

(j) “Holder” means, in relation to any eCapitaVoucher, the person in whose eCapitaVoucher Wallet such eCapitaVoucher is for the time being credited. 

(k) “Merchant” means any participating merchant located in Singapore located at properties owned and/or managed by CapitaLand Investment Limited or any of its subsidiaries and as identified by CVPL from time to time at https://www.capitaland.com/sg/en/shop/malls/rewards/capitavoucher.html and/or www.capitavoucher.com.sg.

(l) “Purchaser” means, in relation to any eCapitaVoucher, the person who had originally purchased such eCapitaVoucher from CVPL, whether in person, through the CapitaStar App, or otherwise.

(m) “Qualifying Card” means any card (whether credit or debit or otherwise) which is for the time being designated by CVPL as a “Qualifying Card”, which at present is (i) any card issued in Singapore by American Express International, Inc; and (ii) any Visa Inc. or Mastercard Incorporated card issued in Singapore. 

(n) Registered Card” means, in relation to any person, (i) DBS PayLah!, (ii) PayNow (being a digital payment service) or (iii) any Qualifying Card, which is for the time being recognised by CVPL as being registered via the CapitaStar App to be used by such person in connection with the person’s membership account under the CapitaStar Rewards Programme. 

(o) “Related Party” means, in relation to any person, any of such person’s head office, branches, representative offices, related corporations or affiliates in Singapore or any other jurisdiction, and in the case of CVPL, includes any fund or trust managed by CapitaLand Investment Limited or any of its related corporations or affiliates. 

(p) “STAR$” means the STAR$® points awarded under the CapitaStar Rewards Programme, managed by CVPL or one of its Related Parties from time to time. 

(q) “Web Wallet Website” means the website(s) or part thereof created in connection with the eCapitaVoucher Wallet and which may be accessed by persons who are not CapitaStar members and/or who do not have or use the CapitaStar App, as may be modified from time to time.  

Annex A to the eCapitaVoucher Terms and Conditions – Web Wallet Website Terms and Conditions 

ELIGIBILITY

1. Eligible persons who are not CapitaStar members and/or who do not have or use the CapitaStar App may accept and use eCapitaVoucher(s) via the Web Wallet Website, or by such other means as determined by CVPL from time to time in its sole discretion. 

2. You must be at least sixteen (16) years old on the date You accept and/or use eCapitaVoucher(s) via the Web Wallet Website. 

3. By accepting, accessing and/or using eCapitaVoucher(s) via the Web Wallet Website, You shall be deemed to have read, understood, and accepted these Web Wallet Website T&Cs. These Web Wallet Website T&Cs shall also apply in relation to any Personal Data provided by You to CVPL in connection with the Web Wallet Website.  

4. As a condition of Your acceptance, access and/or use of eCapitaVoucher(s) via the Web Wallet Website, You are required to provide CVPL with current, accurate, truthful and complete information about Yourself. You agree that You shall be solely responsible for all consequences of providing any inaccurate, incomplete and/or insufficient information and shall not have more than one eCapitaVoucher Wallet or more than one membership account in the CapitaStar Rewards Programme. 

5. By Your continued use of the Web Wallet Website, You agree to be bound by these Web Wallet Website T&Cs as amended from time to time. 

DISCRETION

Notwithstanding and without prejudice to the other terms of these Web Wallet Website T&Cs, CVPL is entitled at any time in its absolute discretion without liability to You, without notice and without giving any reason, to: 

1. suspend or terminate Your eCapitaVoucher Wallet entirely whether or not You are in default of these Web Wallet Website T&Cs; and/or 

2. impose restrictions on the use of eCapitaVoucher(s) in the eCapitaVoucher Wallet; and/or 

3. refuse to allow You to use the eCapitaVoucher Wallet; and/or 

4. introduce, amend, restrict, suspend or terminate all or any of the benefits, services, facilities and privileges in respect of or in connection with the Web Wallet Website and/or eCapitaVoucher Wallet. 

CHANGE OF PERSONAL PARTICULARS 

You must promptly update CVPL of any change in Your mobile number and/or email address on the Web Wallet Website or via such other means as determined by CVPL from time to time at CVPL’s sole discretion. 

TERMINATION OF eCapitaVoucher Wallet

CVPL may at its absolute and sole discretion, without prior notice to You, suspend or terminate the eCapitaVoucher Wallet for any reason whatsoever as CVPL may deem fit. 

PERSONAL DATA

1. CVPL respects the confidentiality of Personal Data and privacy of individuals and is committed to complying with the Singapore Personal Data Protection Act (Act 26 of 2012) (“PDPA”) and other applicable data protection laws, including the European Union (“EU”) General Data Protection Regulation (“GDPR”), where applicable. Please read this Section so that You know and understand the purposes for which We collect, use and disclose Your Personal Data. We process Your Personal Data for the specific Account Services and Related Purposes identified in this T&Cs based on Your consent obtained; or where the legal basis for Our processing of Your Personal Data could also be that it is necessary for the legitimate interests pursued by us, or a third party on Our behalf. These legitimate interests include providing services to You where You are Our eCapitaVoucher customer, and/or managing the relationship between CapitaLand and business partner, and facilitating internal business purposes and administrative purposes in the use of Web Wallet Website and/or eCapitaVoucher (“CVPL Purposes”). In some cases, the provision and processing of Your Personal Data may be a statutory and/or contractual requirement, or may be necessary in order to perform any contract You have agreed with us, or to perform services that You have requested for, or to perform a service on behalf of business partner for her intended Individuals such as customers and/or employees. 

Your Personal Data that may be collected, used, disclosed and/or processed for the CVPL Purposes are as follows: 

(a) Your Singapore/Malaysia mobile number, Your email address, transaction details and any other information relating to You which You have provided to CVPL or any of CVPL’s agents, business partners and/or authorised service providers in any forms You may have submitted to CVPL or any of CVPL’s agents, business partners and/or authorised service providers, or in other forms of interaction with You; and 

(b) information about Your usage of and interaction with the products and services under the eCapitaVoucher Wallet and/or the Web Wallet Website, including computer and connection information, device capability, bandwidth, statistics on page views, cookies, IP addresses, and traffic to and from the Web Wallet Website. 

Notification of Account Services and Related Purposes

2. In particular but without limiting the generality of Clause 5.1, You consent to CVPL and all other persons and entities involved in the Web Wallet Website and/or eCapitaVoucher Wallet collecting, using, disclosing and/or processing Your Personal Data for the following Account Services and Related Purposes that form part of the CVPL Purposes, strictly in relation to and/or for the purposes of the Web Wallet Website and/or eCapitaVoucher Wallet. 

Account Services are: 

(a) verifying Your mobile number and/or email address for the purposes of processing Your eCapitaVoucher Wallet and maintaining and servicing Your eCapitaVoucher Wallet; 

(b) administering and managing Your acceptance, access to and/or use of eCapitaVoucher via the Web Wallet Website, Your eCapitaVoucher Wallet, and Your transactions and interactions with CVPL in connection therewith; 

(c) sending You email receipts of Your eCapitaVoucher transactions; 

(d) troubleshooting or resolving technical challenges when You face issues in the use of Our products and services; 

(e) responding to Your queries, requests, feedback and complaints; 

(f) informing You of changes and developments to eCapitaVoucher, the Web Wallet Website, the eCapitaVoucher Wallet and/or CL Group’s policies, terms and conditions and other administrative information, including for the purposes of serving You in relation to products and services offered to You; 

(g) for business partners, providing the service of processing eCapitaVoucher for her employees and customers under the “Corporate Portal – Partner Programme”; and 

Related Purposes include: 

(h) preventing, detecting and investigating crime, including fraud and money-laundering, and analyzing and managing other commercial risks; 

(i) protecting and enforcing CVPL’s contractual and legal rights and obligations; 

(j) managing the infrastructure and business operations of CL Group in relation to the Web Wallet Website and/or eCapitaVoucher Wallet and complying with internal policies and procedures; 

(k) facilitating business asset transactions (which may extend to any merger, acquisition or asset sale) involving the CL Group entity that is managing the Web Wallet Website and/or eCapitaVoucher Wallet; 

(l) complying with any applicable rules, laws and regulations, codes of practice or guidelines or to assist in law enforcement and investigations by relevant authorities; and 

(m) processing Your Personal Data for purposes which are reasonably related to any of the purposes stated above, including disclosure to and processing by authorised service providers. 

Notification of Marketing and Promotional Information and Your Consent

3. If You have voluntarily provided Your consent, You agree that CVPL and its agents, marketing partners, business partners, authorised service providers and/or any entity comprised in the CL Group may collect, use and disclose Your Personal Data for the following purposes: 

(a) sending You marketing communications and promotional information via mail, email, SMS, fax, voice calls, push notifications and/or various third party media platforms (including but not limited to Facebook, Instagram, Twitter) (collectively, the “Contact Modes”) relating to the use of eCapitaVouchers; 

(b) sending You marketing communications and promotional information via the Contact Modes on behalf of CVPL’s and/or its affiliates’ partners. Examples include, but not limited to, events, products, services, campaigns and promotions offered by partners under the CapitaStar Rewards Programme; 

(c) sending You marketing communications and promotional information via the Contact Modes relating to the CapitaStar Rewards Programme’s products or services. Examples include, but not limited to, marketing campaigns and events that are exclusive to Web Wallet Website users and CapitaStar members; 

(d) contacting You via the Contact Modes on Promotions; 

(e) conducting interviews, surveys and/or consumer or market related research so that CVPL may provide You with better services and product offerings which may be of relevance to You; and 

(f) carrying out profiling and statistical analysis to improve services provided to you.

About Your Personal Data (Individuals)

4. Whilst CVPL will take reasonable steps to accurately record Your Personal Data, We require that You provide accurate and complete Personal Data, and update such Personal Data with Us from time to time. Your Personal Data may be transferred to a place outside of the country where You first provided the Personal Data. 

5. If You wish to withdraw Your consent to any use of Your Personal Data as set out herein, or if You have any questions or complaints relating to Your Personal Data, or if You would like to obtain access and make corrections to Your Personal Data records, please contact the designated Data Protection Officer as follows: groupdpo@capitaland.com.

6. You acknowledge that if You choose to withdraw Your consent for the collection, use, disclosure and/or processing of Your Personal Data for CVPL Purposes, CVPL may not be able to continue providing You with the products and services under the eCapitaVoucher Wallet and/or Web Wallet Website. In such an event, We shall have the right to terminate Your eCapitaVoucher Wallet. Such right shall be without prejudice to Our rights and remedies against You in respect of any loss or damages arising from or in connection with such termination. 

About Your Personal Data (under Corporate Portal – Partner Programme) 

7. Corporate Portal is a platform which allows partners to generate eCapitaVoucher gift acceptance links and send them to their intended Individuals. 

8. For an Individual recipient of eCapitaVoucher from business partners under the “Corporate Portal – Partner Programme”, the onboarding process of accepting the T&Cs here for “eCapitaVoucher” stored on and made available through the CapitaStar App and/or the Web Wallet Website is  necessary to complete the customer journey of retail shopping, F&B and entertainment experience at malls owned and/or managed by CapitaLand Limited or any of its subsidiaries and as identified by CVPL from time to time at  https://www.capitaland.com/sg/en/shop/malls/rewards/capitavoucher.html. Accordingly, We rely on legitimate interest to perform a service with You on behalf of Our business partner who has appointed us, and shared Your personal data with us.  

9. We will still need Your consent, as an Individual, for the collection, use, disclosure and/or processing of Your Personal Data in the redemption of eCapitaVouchers and to accept the T&Cs in governing the use of eCapitaVoucher at malls owned and/or managed by CapitaLand Investment Limited or any of its subsidiaries and as identified by CVPL from time to time at https://www.capitaland.com/sg/en/shop/malls/rewards/capitavoucher.html. 

10. If You wish to withdraw Your consent after the consumption of eCapitaVouchers, or if You have any questions or complaints relating to Your Personal Data, or if You would like to obtain access and make corrections to Your Personal Data records, please contact the designated Data Protection Officer as follows: groupdpo@capitaland.com.

Other Considerations 

11. You agree that Your consents granted herein do not supersede or replace any other consents which You may have previously granted to any entity comprised in CL Group in respect of Your Personal Data, and are additional to any rights which any entity comprised in CL Group may have at law to collect, use, disclose and/or process Your Personal Data. You also agree that any withdrawal of Your consents in accordance with these Web Wallet Website T&Cs will not affect any other consents which You may have provided to any entity comprised in CL Group in respect of Your Personal Data and/or the use of Your Singapore telephone number(s) for receiving marketing or promotional information or other advertising or messages. 

12. We may in Our sole discretion from time to time share aggregated, non-personally-identifiable information with third parties, such as advertisers, Our marketing partners and/or Our business partners, for use in marketing, promotional or other activities. 

EXCLUSION OF LIABILITY

1. You shall indemnify CVPL and keep CVPL indemnified against any loss, damage, liability, cost and expense (including legal costs and disbursements on a full indemnity basis), directly or indirectly arising from or relating to Your misuse of the Web Wallet Website, the eCapitaVoucher Wallet and/or breach of any of these Web Wallet Website T&Cs, including without limitation, if You commit any fraud or misrepresent any information supplied or to be supplied under these Web Wallet Website T&Cs. 

2. CVPL may amend these Web Wallet Website T&Cs from time to time in its sole discretion without notice to You. 

3. Each of these Web Wallet Website T&Cs is severable and distinct from one another and if at any time, any one or more of these Web Wallet Website T&Cs or any part thereof is or becomes invalid, illegal or unenforceable, the validity, legality or enforceability of the remaining provisions will not thereby be affected or impaired in any way. 

4. You agree to be bound by these Web Wallet Website T&Cs and all other terms and conditions governing the use of such facilities, benefits or services in connection with the Web Wallet Website and/or eCapitaVoucher Wallet, as the same may be amended or varied from time to time. If there is any conflict between these Web Wallet Website T&Cs and any other terms and conditions in respect of the Web Wallet Website and/or eCapitaVoucher Wallet, the former will prevail and apply and the latter will be deemed to be modified so far only as it is necessary to give effect to the provisions of these Web Wallet Website T&Cs. Unless otherwise provided by these Web Wallet Website T&Cs, nothing in these Web Wallet Website T&Cs will affect the validity and enforceability of Our rights or remedies under any other terms and conditions which will continue to apply. 

5. The rights and remedies provided in these Web Wallet Website T&Cs are cumulative and not exclusive of any other right or remedies (whether provided by law or otherwise). 

6. No failure on CVPL’s part to exercise and no delay on CVPL’s part in exercising any right or remedy under these Web Wallet Website T&Cs will operate as a waiver of such right or remedy, nor will any single or partial exercise of any right or remedy preclude any other or further exercise of such right or remedy or the exercise of any other right of remedy. Any waiver by CVPL of its rights or remedies in respect of any terms under these Web Wallet Website T&Cs or any breach of these Web Wallet Website T&Cs on Your part must be in writing and may be given subject to such terms and conditions as CVPL may deem fit and is effective only in the instance and for the purpose for which it is given. 

7. These Web Wallet Website T&Cs are governed by and shall be construed in accordance with the laws of the Republic of Singapore. You hereby irrevocably submit to the exclusive jurisdiction of the courts of the Republic of Singapore. However, nothing in these Terms shall prevent CVPL from instituting proceedings in any other court of competent jurisdiction. 

8. Web Wallet Website T&Cs in languages aside from English will not be an official translation of the English version of these Web Wallet Website T&Cs. In cases where there are any differences between the translated version and the English version, the English version will prevail. CVPL and all the other entities comprised in CL Group shall not accept any responsibility or liability for any error, inaccuracy and/or misunderstanding with regard to the non-English versions.  

9. For the avoidance of doubt, these Web Wallet Website T&Cs relate solely to the Web Wallet Website, including access to the eCapitaVoucher Wallet via the Web Wallet Website. 

DEFINITIONS AND INTERPRETATION

In these Web Wallet Website T&Cs, the definition of terms shall be set out below, except where the context otherwise requires. Capitalised terms used but not otherwise defined in these Web Wallet Website T&Cs shall have the meaning ascribed to them in the eCapitaVoucher Terms and Conditions: 

(a) "CL Group" means CapitaLand Investment Limited, its subsidiaries, associates, joint ventures and related corporations and all trusts sponsored, owned and/or managed by any of the aforementioned entities; 

(b) "Personal Data" means data, whether true or not, about an individual who can be identified from that data or from that data and other information to which We have or are likely to have access; 

(c) "Promotions" means promotions, contests, competitions, lucky draws, games, events and/or activities; 

(d) “Web Wallet Website T&Cs" means these terms and conditions governing the Web Wallet Website as amended or supplemented by CVPL from time to time; 

(e) "We", "Our" and "Us" refer to CapitaLand Voucher Pte. Ltd. or such other CL Group entity which may be managing eCapitaVoucher from time to time; and 

(f) "You" and "Your" refer to the person who has signed up to access the Web Wallet Website and/or the eCapitaVoucher Wallet via the Web Wallet Website. 

9. Unless the context otherwise requires, words importing the singular shall also include the plural and vice versa. Words denoting the masculine gender include the feminine gender and both shall include the neuter gender. 

10. The headings in these Web Wallet Website T&Cs are inserted for ease of reference only and shall not affect the construction of these Web Wallet Website T&Cs. 

(As of 11 September 2024)