About

Where to Convert

How to Convert my CapitaVoucher

FAQ

About The
Cessation Of Physical CapitaVoucher Acceptance at Participating Retailers From 1 July 2023

CapitaVoucher is going fully digital with eCapitaVoucher!

In line with CapitaLand's progressive sustainability and digitalisation efforts, acceptance of physical CapitaVouchers at participating retailers will not be available starting 1 Jul 2023.

Shoppers who are unable to utilise their physical CapitaVouchers will be given the option of converting their Physical CapitaVouchers to STAR$® from 2 May 2023 to 30 September 2023 at participating CapitaLand malls. 

Please find key dates for your information below: 

  • 2 May 2023: Start of physical CapitaVoucher conversion to STAR$® at participating CapitaLand Malls.
  • 1 July 2023: Cessation of acceptance of physical CapitaVouchers at retailers.
  • 30 September 2023: End of physical CapitaVoucher conversion to STAR$® at participating CapitaLand Malls. 

Key Updates

  • 1. Partner Redemption Letters for Exchange of Physical CapitaVoucher(s)

    The following services are no longer available at all CapitaLand Malls:

    • STAR$® redemptions to physical CapitaVoucher(s) for American Express® CapitaCard members
      As an alternative, you can still redeem eCapitaVoucher(s) with STAR$® from the CapitaStar App via your mobile device here.
    • Redemptions to physical CapitaVoucher(s) via partner redemption letters except for selected partners that are extended till 31 March 2023.

      For any queries related to your redemption letter, please contact your respective issuing partner for more details. 

How To
Convert my CapitaVoucher to STAR$®

Infographic on how to convert CapitaVoucher to STAR$

Where can I convert
CapitaVoucher(s) to STAR$®

 Physical CapitaVoucher(s) that are still valid and not utilised before 1 July 2023 can be converted to STAR$® from 2 May 2023 to 30 September 2023 at customer service counters across the following participating CapitaLand managed malls daily from 11am to 9pm.

For a pleasant experience, please avoid peak hours which are between 12 – 2pm and 5 – 8pm daily and Saturdays, Sundays and Public Holidays.

 

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