FREQUENTLY ASKED QUESTIONS

  • CAPITASTAR REWARDS & MEMBERSHIP
    • 1. What is CapitaStar Rewards Programme?

      CapitaStar is a card-less Rewards Programme with no membership fee or expiry. We reward you with STAR$ (on top of all other rewards on your everyday spend) when you make purchases at participating retailers across CapitaLand Malls. STAR$ are awarded automatically when receipts uploaded via the CapitaStar App are approved.

      The STAR$ accumulated in this programme can be used to exchange for eCapitaVoucher and/or exclusive Deals on our CapitaStar Mobile App.

    • 2. What is the difference between CapitaCard and CapitaStar?

      CapitaCard is a lifestyle credit card issued by American Express® that provides shoppers with endless rewards on shopping, dining and entertainment across CapitaLand Malls.

      Exclusive privileges include:

      -       3X STAR$ in CapitaLand Malls at participating merchants (capped at S$1,200 monthly spend)

      -       3-hour Complimentary Parking per participating mall, per day across participating CapitaLand Malls when you spend a minimum of S$1,200 per calendar month

      -       Receive an American Tourister Hypebeat Spinner Luggage (worth S$239) with min. S$3,000 spend in the first 3 months upon Card approval. Click here to apply now.

      CapitaStar is a card-less rewards programme that issues STAR$ on top of any existing programmes enjoyed by members, including CapitaCard’s benefits.

    • 3. How does CapitaStar work?

      3 Easy Steps To Earn And Redeem STAR$

      SHOP 
      Shop at any participating CapitaLand Malls (with min $20 spend per receipt) or at Jewel Changi Airport (with min $10 spend per receipt) and retain your receipts to earn STAR$®.  

      EARN 
      Simply snap your receipt with min S$20 spend and upload via the CapitaStar Mobile App ($1 spent = 5 STAR$). There is no need to snap your Capita3Eats & eCapitaMall invoices as the STAR$ will automatically be credited into your CapitaStar account.

      Receipts of purchase(s) must be submitted no later than the next day of purchase (11.59pm) to be eligible for STAR$®.  

      REDEEM 
      Redeem eCapitaVouchers via the CapitaStar Mobile App (5000 STAR$ = $5 eCapitaVoucher). You can also redeem exclusive shopping and dining rewards on the CapitaStar Mobile App to enjoy greater savings!

    • 4. Am I eligible to be a CapitaStar member?

      CapitaStar Rewards Programme is open to all residents residing in Singapore, aged 16 years and above, with a unique Singapore registered mobile number and email address.

    • 5. How can I sign up to be a member?

      Simply sign up via any of the CapitaStar touchpoints below:

      -       CapitaStar Website (www.capitastar.com.sg)

      -       CapitaStar Mobile App (Available in App Store™ and Google Play)

      Activation is immediate upon successful registration and you can start uploading your receipts via the CapitaStar Mobile App.

    • 6. Is there a membership fee?

      No, membership is free.

    • 7. Is the membership transferable?

      No, transfer of membership is not permitted in this Rewards Programme.

    • 8. How long is my membership valid for?

      Membership is valid for a lifetime.

      However, membership is still subject to termination or suspension should there be any suspicious or fraudulent activities found in account.

  • BENEFITS & PRIVILEGES
    • 1. What are the benefits and privileges that can I enjoy as a member?

      In addition to the accumulation of STAR$ for eCapitaVoucher redemption through the CapitaStar app, active members get to enjoy the following:

      -       Redeem exclusive shopping and dining rewards on the CapitaStar Mobile App

      -       Attractive benefits with CapitaStar's partners

      -       Additional Perks during your Birthday Month

      -       Updates and invitations to the latest members’ only events / promotions at participating CapitaLand Mall

  • STAR$ ACCUMULATION & EXPIRY
    • 1. What are the benefits and privileges that I can enjoy as a CapitaStar member?

      In addition to the accumulation of STAR$ for eCapitaVoucher redemption through the CapitaStar app, active members get to enjoy the following:

      • Redeem exclusive deals on the CapitaStar App
      • Attractive benefits with CapitaStar's partners
      • Additional Perks during your Birthday Month
      • Updates and invitations to the latest members’ only events / promotions at participating CapitaLand Mall
    • 2. How do I accumulate STAR$ (points for CapitaStar)?

      Simply snap your receipt with min S$20 spend ($10 for Jewel Changi Airport) and upload via the CapitaStar Mobile App. 

      For Jewel Changi Airport, STAR$ are automatically awarded when you dine and shop in Jewel Changi Airport, if you have linked your CapitaStar and Changi Rewards accounts. Click here to find out more.

      For Capita3Eats and eCapitaMall, STAR$ are automatically awarded for purchases and based on nett purchase amount and excludes delivery fees (if any). Do ensure that you have input the mobile number used to register for CapitaStar Rewards Programme when placing an order on Capita3Eats and eCapitaMall.

      Receipts of purchase(s) must be submitted no later than the next day of purchase (11.59pm) to be eligible for STAR$®.  

      STAR$ issued will stored in your membership account with indicated expiry date. You can check your STAR$ balance via the CapitaStar Mobile App.

    • 3. How is STAR$ calculated?

      For every receipt uploaded, you will be entitled to STAR$ rounded down to the nearest dollar. For every S$1 captured, you will earn 5 STAR$ (1 STAR$ for supermarkets & food courts).

      STAR$ are awarded based on the nett purchase value after deduction of discounts at all participating retailers.

    • 4. What can I do with my accumulated STAR$?

      You can redeem your STAR$ for eCapitaVouchers and exclusive shopping and dining rewards via the CapitaStar Mobile App.

      The exchange rate of STAR$ for eCapitaVouchers are as follows:

      5,000 STAR$ = $5 CapitaVoucher

      10,000 STAR$ = $10 CapitaVoucher

      50,000 STAR$ = $50 CapitaVoucher

    • 5. What is the minimum spend needed in a single receipt to earn STAR$?

      A minimum spend of S$20 (S$10 at Jewel Changi Airport) in a single receipt is required. Receipts of purchase(s) must be submitted no later than the next day of purchase (11.59pm) to be eligible for STAR$®.  

    • 6. How many receipts can I upload in a day?

      You can upload receipts as long as they are from purchases made by you. However, STAR$ will not be awarded for subsequent receipt(s) uploaded once you have hit the cap as per below:

      -       Cap of 3 receipts for same store purchase in a day

      -       Cap of 20 receipts across all malls in a rolling 7-days period

      Cap of maximum 5,000 STAR$ a day.

    • 7. How long does it take for my receipt submitted to be processed?

      Receipt will be processed within 24 hours from your submission and STAR$ will be reflected in your account summary immediately upon approval.  

    • 8. How do I check my STAR$ balance?

      You may check your STAR$ balance via your CapitaStar Account through any of the below platforms:

      -       CapitaStar Website (www.capitastar.com.sg)

      -       CapitaStar Mobile App (Available in App Store™ and Google Play)

    • 9. If I have receipts that are given to me, can I use it to earn the STAR$?

      STAR$ can only be awarded for your own purchases. If any shopper is found using receipts other than their own purchases to accumulate STAR$, CapitaStar reserves the right to terminate their membership.

    • 10. Will my STAR$ expire?

      With effect from 1st October 2018, instead of having all STAR$ expire in June the next year, your STAR$ will now expire one calendar year after your transaction date* - based on the quarter of the year your transaction date falls in.

      For more accurate STAR$ expiry, you may refer to the expiry date in the CapitaStar Mobile App.

      *The expiry date will fall on the last day of the month.

      For illustration:

      Period Earned New Expiry Date 
      1 Jan 2020 - 31 Mar 2020 31 Mar 2021
      1 Apr 2020 - 30 Jun 2020 30 Jun 2021
      1 Jul 2020 - 30 Sep 2020 30 Sep 2021
      1 Oct 2020 - 31 Dec 2020
      31 Dec 2021
      1 Jan 2021 - 31 Mar 2021 31 Mar 2022
      1 Apr 2021 - 30 Jun 2021 30 Jun 2022
      1 Jul 2021 - 30 Sep 2021 30 Sep 2022
      1 Oct 2021 - 31 Dec 2021
      31 Dec 2022
    • 11. Which are the outlets that qualify for STAR$ accumulation?

      All outlets with printed receipts / tax invoices within participating CapitaLand Malls shall qualify for STAR$ accumulation except the following: 

      SN
      Type of receipts NOT accepted
      1 Money changer / Bank / ATM / Financial Services / Post Office
      2 NETS / Credit / Debit Cards transaction slips
      3 Pushcarts
      4 Temporary vendors at promotional spaces i.e atrium, Cloud9 Piazza 
      5 SISTIC, AXS / SAM payments
      6 Cashcard / Stored Value Cards Top-Up transactions
      7 Bill payments
      8 Lottery tickets
      9 Tickets from pawn shops
      10 Purchase of vouchers or gift cards (CapitaVoucher / Shops)
      11 Swissotel / Fairmont Hotel receipts including F&B receipts
      12 Online Purchases
      13 Hotels, Lounges, passenger meeting service counters, tour and travel services and left luggage service counters in Jewel
      14 Jewel Changi Airport attraction tickets
      15 Purchases from the official Apple store in Jewel Changi Airport
      16 Childcare Centre (My First Skool at Westgate) 
      17 Changi Experience Studio tickets
      18 Changi Gift Shop 
      19 Car rental services, airport shuttle and transportation counters
      20 Tobacco products in Jewel
      21 SingPost (Post Office)
    • 12. Must I upload the receipts on the same day of purchase?

      Receipts of purchase(s) must be submitted no later than the next day of purchase (11.59pm) to be eligible for STAR$®.  

      For Illustration:

      • For purchases made on 1 January 2020, receipts must be submitted not later than 2 January 2020, 11.59pm.

      You may upload receipts at your own convenience via the CapitaStar Mobile App.

      Download on Apple Store

      Get it on Google Play

    • 13. Are purchases made before I join the CapitaStar rewards programme valid for STAR$ accumulation?

      You may start accumulating STAR$ only after you have successfully registered for the CapitaStar Rewards Programme.

    • 14. What is the maximum number of STAR$ that I can collect on the single day?

      For every S$1 captured, you will earn 5 STAR$ (1 STAR$ for supermarkets & food courts). You can accumulate up to a maximum of 5,000 STAR$ a day. 

      The daily cap of 5,000 STAR$ applies to all bonus STAR$ promotion, unless otherwise stated by the respective promotions. 

    • 15. Which are the participating CapitaLand Malls in this programme?

      You can accumulate STAR$ when you shop at participating CapitaLand Malls (refer to list below) by uploading your receipt(s) via the CapitaStar app.

    • 16. Can I upload more than one receipt in a single snap?

      No, you can only upload one receipt image at a time. Uploading more than one receipt in a single snap will result in missing or confusing information being captured by the system. The receipts will be declined, or you may end up with the wrong amount of STAR$ being issued for your spending.

    • 17. Why are my submitted receipts rejected?

      Receipts that contain incomplete or unclear information will be rejected. Do ensure that receipt image submitted is clear and following information has been captured:

      • Mall Name
      • Shop Name
      • Unit Number
      • Transaction Date & Time
      • Receipt Number
      • Transaction Amount

      You may wish to seek assistance from the Customer Service Assistants or contact us at CapitaStar Customer Service line (Tel: (65) 6631-9931 / email: retail@capitaland.com) if you face difficulties uploading your receipts.

    • 18. My receipts are too long and cannot be captured fully, what can I do?

      For long receipts, you may fold it at portion describing the products purchase before uploading it. Please ensure the crucial information below are clearly captured:

      • Mall Name
      • Shop Name
      • Unit Number
      • Transaction Date and Time
      • Receipt Number
      • Transaction Amount
    • 19. If the shops do not issue printed receipts, can I still submit the handwritten receipts to earn STAR$?

      You can earn STAR$ for handwritten receipts, if they contain the information below:

      • Mall Name
      • Shop Name
      •  Unit Number
      • Transaction Date & Time
      • Receipt Number
      • Transaction Amount
    • 20. Can I transfer my STAR$ to another member?

      Transferring of STAR$ between members is not allowed. 

  • TECHNICAL SUPPORT
  • USE OF STAR$
  • CARPARK EVOUCHER