Earn bonus eCapitaVoucher when you refer your friends to the CapitaStar App
Refer & Earn: How it Works
Refer & Earn Step 1: Launch CapitaStar App
Refer & Earn Step 2: Share your Unique Referral Code
Refer & Earn Step 3: Key in Referral Code at Sign-up
Refer & Earn Step 4: Unlock Referral bonus of $3 eCapitaVoucher for both!
Not a CapitaStar member? Sign up today with CSTAR2021 to become a Referrer!

FREQUENTLY ASKED QUESTIONS

  • For Referrer
    • What is Refer & Earn?

      Refer your friends to the CapitaStar App with your Unique Referral Code, and they receive up to $8 eCapitaVoucher upon a successful referral! You can receive a referral bonus of $3 eCapitaVoucher for every referred friend when they complete their first purchase of min. $20 eCapitaVoucher.

      How to refer your friends:

      1. Tap on "Refer & Earn" from your home screen via the CapitaStar App.

      2. Share your Unique Referral Code with your friends by:

      a. Tapping on " Share Link";
      b. Copying your Unique Referral Code and sharing it;
      c. Getting them to scan the QR Code icon at the top right of your "Refer & Earn" screen

      3. Your friend will receive a sign-up bonus of $5 eCapitaVoucher upon signing up, using your Unique Referal Code.

      4. Both you and your referred friends will get a referral bonus of $3 eCapitaVoucher each after they complete their first purchase of min. $20 eCapitaVoucher.

       

      The sign-up bonus of $5 eCapitaVoucher is limited to 1 redemption for new CapitaStar members who signed up under this Refer & Earn Campaign with a verified Singapore phone number.

      Rewards will be issued for verified Singapore phone numbers only, on a first come first serve , while stocks last basis. You can refer up to 50 friends to unlock up to $150 worth of eCapitaVoucher as your referral bonus, as long as your referrals are completed before 31 December 2021.

    • Where can I find my Unique Referral Code?

      You can locate your Unique Referral Code by:

      1. Tapping on the "Refer & Earn" callout banner on the homescreen of the CapitaStar App.

      2. Tapping on the "Refer & Earn" icon from the shortcut drawer on the homescreen.

      3. Accessing it from your profile at the top left of the homescreen and select "Refer & Earn"

    • How do my friends use my Unique Referral Code?

      If you shared the referral link directly with your friends, or have them scan the QR code on your "Refer & Earn" screen, your friends will be able to download and sign up for the CapitaStar App with your Unique Referral Code, which will be automatically populated during the sign-up process.

      Howver, If you have copied and pasted the Unique Referral Code, the code will need to be keyed in manually during sign-up:

      1. Get your friends to download the CapitaStar App on the App Store, Google Play Store or Huawei App Gallery
      2. Register for a CapitaStar Account with a verified Singapore mobile number
      3. Key in the your Unique Referral Code under "Referral Code" on the Sign-up page and proceed.

      Upon a successful sign up with your Unique Referral Code, your friend would receive their sign-up bonus of $5 eCapitaVoucher. You will only receive your referral bonus of $3 eCapitaVoucher when your friend completes their first purchase of min. $20 eCapitaVoucher via the CapitaStar App.

      The sign-up bonus is limited to 1 redemption per new-registered CapitaStar member. Rewards will be issued for Singapore mobile numbers only, on a first come first serve basis, while stocks last. You can refer up to 50 friends to unlock up to $150 worth of eCapitaVoucher as your referral bonus, as long as your referrals are completed before 31 December 2021.

    • What rewards do I get for completing a successful referral?

      A successful referral is deemed only when a new member signs up via your Unique Referral Code and completes a first purchase of min. $20 eCapitaVoucher.

      As the Refer & Earn campaign is only available in Singapore, Please make sure your friends are registering the account with a verified Singapore mobile number.

      The sign-up bonus is limited to 1 redemption per new-registered CapitaStar member. Rewards will be issued for Singapore mobile numbers only, on a first come first serve basis, while stocks last. You can refer up to 50 friends to unlock up to $150 worth of eCapitaVoucher as your referral bonus, as long as your referrals are completed before 31 December 2021.

    • Why did I not receive bonus of $3 eCapitaVoucher after my friend signs up with my Unique Referral Code?

      There could be several reasons for why your eCapitaVoucher has not been credited to your account. Possible reasons might be:

      1. Your friend (the recipient) had registered for a CapitaStar account previously
      2. Your friend did not use a Singapore verified mobile number to sign up for a CapitaStar account.
      3. Your friend (the recipient) did not apply your referral code during their sign-up.
      4. Your friend (the recipient) has not completed their first purchase of min. $20 eCapitaVoucher.
      5. The resulting value of eCapitaVoucher in your wallet exceeds S$1,000, inclusive of rewards garnered from the referral program
      6. The referral bonus has been fully redeemed.
      7. The referral was not successfully completed within campaign period 19 July - 31 December 2021.

    • Will I be able to refer my friends if my CapitaStar account is registered with an overseas number?

      Unfortunately, only CapitaStar members registered with a Singapore mobile number are eligible to participate in the "Refer & Earn" Campaign. In order to qualify for the referral bonus, your friends will also need to sign up with your Unique Referral Code using a Singapore mobile number.

      If you have any inquiries regarding updating your mobile number, you can reach us at retail@capitaland.com.

    • When will I receive the confirmation and reward details upon a successful referral?

      You will be notified via an email notification and app notification within 24hours upon a successful referral.

    • Why have I stopped getting rewards even after successfully referring more friends?

      Every CapitaStar member can only refer up to 50 friends and receive a maximum of $150 worth of eCapitaVoucher as their referral bonus. You may check the amount of referral bonus credited via the notifications bell at the top right of your homescreen.

      Once exceeded, you will no longer receive the referral bonus of $3 eCapitaVoucher, but your referred friends will still be able to receive their sign-up bonus of $5 eCapitaVoucher.

    • Where would I be able to see if the eCV has been credited into my account?

      The total sum of the eCapitaVoucher you own will be reflected at the top of the homescreen in the CapitaStar App. You may also tap on the notifications bell at the top left to review the referral bonuses that has been awarded recently.

    • When will my eCV expire?

      The eCV will expire 93 days from the day it is credited into your CapitaStar account. There will be no extentions to the expiry date.

      You will be able to check the expiry dates by tapping on your eCapitavoucher balance on the top of the homescreen. Under "My Balance Summary", you will find the expiry dates of your eCapitaVoucher at the bottom of the page.

  • For Recipient
    • What is Refer & Earn?

      Refer your friends to the CapitaStar App with your Unique Referral Code, and they receive up to $8 eCapitaVoucher upon a successful referral! You can receive a referral bonus of $3 eCapitaVoucher for every referred friend when they complete their first purchase of min. $20 eCapitaVoucher.

      How to refer your friends:

      1. Tap on "Refer & Earn" from your home screen via the CapitaStar App.

      2. Share your Unique Referral Code with your friends by:

      a. Tapping on " Share Link";
      b. Copying your Unique Referral Code and sharing it;
      c. Getting them to scan the QR Code icon at the top right of your "Refer & Earn" screen

      3. Your friend will receive a sign-up bonus of $5 eCapitaVoucher upon signing up, using your Unique Referal Code.

      4. Both you and your referred friends will get a referral bonus of $3 eCapitaVoucher each after they complete their first purchase of min. $20 eCapitaVoucher.

       

      The sign-up bonus of $5 eCapitaVoucher is limited to 1 redemption for new CapitaStar members who signed up under this Refer & Earn Campaign with a verified Singapore phone number.

      Rewards will be issued for verified Singapore phone numbers only, on a first come first serve , while stocks last basis. You can refer up to 50 friends to unlock up to $150 worth of eCapitaVoucher as your referral bonus, as long as your referrals are completed before 31 December 2021.

    • What benefits do I get for signing up for CapitaStar app with my friend's Unique Referral Code?

      If you are signing up for CapitaStar with your friend's Unique Referral Code with a Singapore Mobile number, you will be eligible for the following rewards:

      1. Sign-up bonus of $5 eCapitaVoucher - credited upon successful sign-up
      2. Referral bonus of $3 eCapitaVoucher - credited when you complete your first purchase of min. $20 eCapitaVoucher on the CapitaStar App

      On top of this, you can also become a referrer by referring your friends with your Unique Referral Code!

    • Can I start referring friends as well?

      Yes! In fact, to maximise your bonus eCapitaVoucher, you can start referring friends at anytime before 31 December 2021 and get the referral bonus of $3 eCapitaVoucher upon a successful referral.

      A successful referral is when a new member signs up via your referral code and completes a first purchase of min. $20 eCapitaVoucher on the CapitaStar App.

    • Where would I be able to see if the eCapitaVoucher has been credited into my account?

      The total sum of the eCapitaVoucher you own will be reflected at the top of the homescreen in the CapitaStar App. You may also tap on the notifications bell at the top left to review the referral bonuses that has been awarded recently.

    • Will my eCapitaVoucher expire?

      The eCV will expire 93 days from the day it is credited into your CapitaStar account. There will be no extentions to the expiry date.

      You will be able to check the expiry dates by tapping on your eCapitavoucher balance on the top of the homescreen. Under "My Balance Summary", you will find the expiry dates of your eCapitaVoucher at the bottom of the page.

  • Terms and Conditions

    Promotion Mechanics: Refer a friend to the CapitaStar program and get up to $150 eCapitaVoucher (the "Promotion")

    Promotion Period: 19 July 2021 - 31 December 2021 (the "Promotion Period") 

    1. General Terms and Conditions

    1.1          This Promotion is exclusive to all existing registered CapitaStar Members in Singapore (referred to as the “Referrer”) who have downloaded the CapitaStar mobile application and have signed up as a CapitaStar member with a Singapore registered mobile number, to qualify and participate in this promotion.

    1.2          The Organiser and its partner(s) (if any) in this Promotion reserve the right to change, vary, replace, substitute, amend, withdrawal or cancel this Promotion and/or any of the terms and conditions herein at their sole and absolute discretion and without prior notice or any liability to any party.

    1.3          The Organiser does not make any warranty or representation in relation to any product offered in this Promotion or redeemed by vouchers and shall not accept any liability in respect of the same.

    1.4          The Organiser reserves the right to suspend accounts and/or disqualify users if the organiser notices any abusive or fraudulent activities (i.e abuse of the referral system or promotion, making multiple accounts) in violation of CapitaStar’s Terms of Service.

    1.5          By participating in this Promotion, a user is deemed to have read, understood and agreed to the Promotion mechanics and its Terms and Conditions.

    2. About the Program – CapitaStar Refer A Friend Promotion Mechanics

    2.1          To participate in the promotion, Referrers must share their CapitaStar Unique Referral Code obtained via the CapitaStar mobile app and refer friends and/or non-CapitaStar members (referred to as “Recipient”) to download the CapitaStar mobile application with the Referrer’s Unique Referral Code. By participating in the promotion, a Referrer represents that he/she has prior consent to sharing their Unique Referral Code with the Recipient.

    2.2          Recipients who receive a Referrer’s Unique Referral Code and keys in the Unique Referral Code when they download the CapitaStar app will receive a $5 eCapitaVoucher sign-on bonus - with validity of 93 days upon issuance (referred to as “New Member Sign-On Reward). The new member sign-on reward is limited to the first 8,000 redemptions and is issued on a first come first serve, whilst stocks last basis.

    2.3          Recipients who have successfully registered as a new CapitaStar member via the referral program with their referrer’s unique referral code is entitled to receive a $3 eCapitaVoucher bonus - with validity of 93 days of issuance (referred to as “Recipient Bonus”) when they complete a first purchase of minimum $20 eCapitaVoucher in a single transaction via the CapitaStar app (referred to as “Recipient Bonus Qualifier”). The Recipient Bonus is limited to 1 redemption per Recipient per eligible Recipient Bonus Qualifier, limited to the first 8,000 redemptions and is issued on a first come first serve, whilst stocks last basis.

    2.4          Referrers are entitled to a $3 eCapitaVoucher Referrer Bonus - with validity of 93 days upon issuance  (referred to as “Referrer Bonus”) when the Recipient has successfully completed the steps outlined above in Point 1.3 (deemed as a “Successful Referral”). Referrers can earn up to 50 Referrer Bonuses throughout the Promotion Period via Successful Referrals and the Referrer Bonus is limited to the first 8,000 redemptions, issued on a first come first serve, whilst stocks last basis.

    3. For the Referrer

    3.1       Referrers can receive the Referrer Bonus for up to 50 Successful Referrals only. Once the maximum Referrer Bonus limit has been reached by the Referrer, Referrers can still share their Unique Referral Code but will not be entitled to receive the Referrer Bonus.

    3.2          The Referrer Bonus will be credited into the Referrer’s CapitaStar eWallet within 24 hours upon completion of a successful referral as outlined in Paragraph 2 above. The aggregate value of eCapitaVouchers held in a member’s CapitaStar eWallet shall not at any time exceed S$1,000 eCapitaVoucher. The referral bonus will not be issued if it will result in the aggregate value of eCapitaVouchers held in a person’s eWallet exceeding S$1,000. The organizer will not be held responsible for any failure (if cannot receive the eCV due to wallet limit)

    3.3          The referrer bonus is provided as is and cannot be exchanged for cash. The referrer bonus must be redeemed by the qualifying referrer and is not transferable to any other user. The Organiser is not obliged to provide a replacement item of equal or similar value once the referrer bonus has been redeemed in full. The Organiser reserves the right to replace the referrer bonus with an item of similar value at any time without prior notice.

    3.4        There will strictly be no extension for the expiry of the Referrer Bonus.

    4. For the Recipient – Friends Referred

    4.1         Only non-CapitaStar members in Singapore with a Singapore-registered mobile number, who have not registered for a CapitaStar account are eligible for this promotion and are qualified to use the referrer’s unique referral code.

    4.2       Keying in of the referrer’s unique referral code to earn the new member sign-on reward is only valid for new CapitaStar accounts signed up via the CapitaStar mobile app with a registered Singapore mobile number under the field “Referral Code” on the CapitaStar mobile app sign-up screen and is limited to 1 usage per new member sign-up.

    4.3        To qualify for the Recipient bonus, recipients must complete a first purchase of minimum $20 eCapitaVoucher in a single transaction. The eCapitaVoucher purchased can be via (i) for self-use or (ii) for gifting to another CapitaStar user. The receipient bonus is issued on a first come first serve, whilst stocks last basis. The organizer will not be responsible for any failure to receive the reward due to negligence and delayed purchase. 

    5. Other Terms and Conditions

    5.1     The Organiser and its partner(s) (if any) in this Promotion reserve the right to change, vary, replace, substitute, amend, withdrawal or cancel this Promotion and/or any of the terms and conditions herein at their sole and absolute discretion and without prior notice or any liability to any party.

    5.2       The Organiser does not make any warranty or representation in relation to any product offered in this Promotion or redeemed by vouchers and shall not accept any liability in respect of the same.

    5.3          By participating in this Promotion, the Referrer and Recipient represents that he/ she has read and agreed with this Promotion Terms and Conditions.

    5.4        Without limiting the generality of the above, the following persons shall Not be eligible for the Promotion:

    5.5     Persons who the Organiser may decide to exclude at its discretion without notice and without providing any reason, at any time.

    5.6          By participating in this Promotion, the Referrer and Recipient  acknowledges and consents to the processing, collection, use and disclosure of his/ her Personal Data by the Organiser, its affiliates, subsidiaries and related corporations including its holding company, CapitaLand Limited (collectively, “CapitaLand Group”), and authorised agents, business partners and service providers in compliance with applicable data protection laws, regulations and guidelines to facilitate the administration of the Promotion including compliance with the Promotion Terms and Condition and that he/ she has read and agreed with the CapitaLand Group’s Data Protection Policy available at www.capitaland.com.sg as may be amended, replaced, substituted from time to time.

    5.7     By participating in this Promotion, the Referrer and Recipient agrees that the Organiser, its affiliates, subsidiaries, agents, business partners and respective officers and employees shall not be liable for any actions, claims, demands, injuries, proceedings, liability, losses, damages, costs and expenses of any nature sustained by the participant directly or indirectly by reason of or in connection with this Promotion. The participant shall indemnify and keep the Organiser and its officers, servants, agents and employees ("the Indemnified Parties") fully indemnified against any and all loss, damage, demand, liability, claims, expenses and costs (including legal costs on a full indemnity basis) suffered and/or incurred by any of the Indemnified Parties as a result of the breach of any of the terms and conditions herein by the participant.

    5.8      The Organiser’s decision on any dispute regarding the Promotion shall be final and no correspondence shall be entertained.

    5.9      For the purposes of these Promotion Terms and Conditions, “Organiser” refers to CapitaStar Pte Ltd.

    6.0     This Promotion Terms and Conditions shall be governed by the laws of Singapore and the participant in this promotion irrevocably submits to the non-exclusive jurisdiction of the Singapore courts to resolve any and all dispute.

    6.1       Information stated in this Promotion Terms and Condition is correct at the time of printing and is subject to change without prior notice.