Simply launch your CapitaStar App and tap on the “Pay” icon at the bottom of your screen. Upon scanning the merchant's QR code, you can select "Offset with STAR$" to enter the amount you wish to use. Slide to pay to complete your transaction.

Yes, you can offset your purchase with only STAR$®. Simply set the value of eCapitaVoucher to zero and adjust the STAR$® value to your desired amount.

Yes, you can adjust the STAR$® value to zero and key in the value of eCapitaVouchers you wish to utilise. Thereafter, if you have balance payment, you can proceed to pay according to each merchant's available payment mode.

You can only use up to 1,000,000 STAR$® (worth $1,000) to offset your purchases in each transaction. If your purchase is more than $1,000, you can tap the "Pay" icon again and proceed to scan the merchant's QR code to pay the remaining amount in another transaction.

You can offset any amount of STAR$® for your purchases according to the denominations accepted by respective merchants.

As some merchants only accept payment in denominations of $5, the combination of eCapitaVouchers and STAR$® used will be required to be in multiples of $5.

We seek your understanding as we work towards getting all our merchants to accept denominations down to the cents. 

As STAR$® are non-refundable after use, we will always recommend that you check with the merchant on the amount to be paid via the App before confirming the transaction.

For underpayment: You can choose to top up the payment using eCapitaVoucher, STAR$® or in another payment mode that is accepted by the merchant.

For overpayment: You can request for the merchant to refund you in either cash or arrange for other modes of reimbursement. Eg. purchasing another item of similar value. However, this will be solely up to the merchant's discretion.

eCapitaVouchers and STAR$® that have been used are non-refundable.

STAR$® that have been used are non-refundable.