Gift A StarVoucher | CapitaStar

Sender Name

Sender's CapitaStar Member ID

Sender's Email

We will communicate with you on the confirmation via this email address. Please ensure the email address provided is correct and must be the same as your correspondence email in your CapitaStar profile.

Recipient's Name

Recipient's Email

Preferred Sending Date

Minimum 5 working days required. Please note that the preferred date is subject to confirmation however we will try our best to accommodate to your request. Please refer to confirmation email for the confirmed STARVoucher delivery date.

Message to recipient

Your Personal Data which you provide to CapitaLand Retail Malaysia Sdn Bhd (“CapitaLand”) in this form (“Personal Data”) will be processed, collected, used and disclosed by CapitaLand, as well as, under the instructions of CapitaLand, by its related corporations and affiliates (the “Group”), and authorised agents and authorised service providers of the Group, in compliance with applicable data protection laws and regulations.

By checking this box, I consent to the Group, their authorised agents and authorised service providers collecting, using, disclosing and/or processing my Personal Data so that the Group may conduct market research, offer customized advertising on their websites, develop special offers, promotional and/or marketing programmes and contact me about the Group’s products, services and promotions, via mail, email or text message, telephone and other means of communication.

By checking this box, I acknowledge that I have read and agree to the Terms & Conditions of “Gift A STARVoucher” and I consent to the processing, collection, use and disclosure of the Personal Data provided in this form by the Group for the Purposes of Clause 8 of the Terms & Conditions of “Gift A STARVoucher” and the CapitaLand Personal Data Protection Policy (https://www.capitaland.com/en/legal-notices/privacy-policy.html)

Please click here to view the Terms & Conditions of "Gift A STARVoucher".

FREQUENTLY ASKED QUESTIONS

GIFT A Raya STARVOUCHER
- What is GIFT A Raya STARVoucher?
  
  You can convert your STAR$® into a STARVoucher gift for your friends or family by deducting your STAR$® at a denomination of 2,000 STAR$® = RM10 STARVoucher, during the campaign period from 8 April – 31 May 2022.
- What is STARVoucher?
  
  STARVoucher is the digital version shopping voucher that brings convenience as you can use it instantly on demand at the participating tenant’s outlets You can use the STARVoucher at over 300 participating outlets across 7 CapitaLand malls according to region in Malaysia. Please refer here for the full list of participating tenants who can accept STARVoucher.
- How do I gift a STARVoucher to my friends?
  STARVoucher can be gifted when you have sufficient STAR$®. Simply follow these steps:-
  
  a)    Go to Capitastar Website (https://www.capitastar.com/my/en/starvoucher/gift-a-starvoucher.html) and click on Gift A STARVoucher.
  
  b)    Fill up the form :
  
  Select Enquiry type as Gift A STARVoucher.
  
  Select the value and key in recipient details by mobile number, email address. (Please note that you need to have sufficient STAR$® in your CapitaStar account before your request is being processed).
  
  c)    You will receive an email from ask_us@capitastar.com.my for verification of details, reply to the email to confirm.
  
  d)    Your STARVoucher gift will be sent to the intended recipient via email within 5 working days.
- My friends might not be a CapitaStar member. How would they receive the STARVoucher I have sent?
  
  Your friend will need to download the CapitaStar App and sign up as CapitaStar member in order to receive the STARVoucher.
- Is there any limit on gifting the STARVouchers?
  
  There is no limit as to how many people you can send the STARVouchers to as long as you have sufficient STAR$® in your CapitaStar account. STARVoucher can be gifted in denominations of RM10 with 2,000 STAR$®.
- I have sent Gift A STARVoucher to the wrong email address. How can I amend it?
  
  Please verify the Recipient’s email address sent by ask_us@capitastar.com.my before confirming. Once we receive the confirmation, no changes will be allowed.
- Can I cancel my request after submitting the form?
  
  You will receive an email from ask_us@capitastar.com.my after submitting the form. Please reply to the email to cancel your request if you need to cancel the request after submitting the form.
- Can I cancel my request after submitting the form & reply to the confirmation email?
  
  Once we receive the confirmation via ask_us@capitastar.com.my, no cancellation/ changes will be allowed.
For Recipients
- How do I receive the STARVouchers?
  
  STARVoucher will be sent via email in Reward Code format. You will be required to enter the unique code stated in the email into the Reward Code section on CapitaStar App.
  
  Thereafter your can view the STARVouchers at “My Vouchers” tab on CapitaStar App.
- I am not a CapitaStar member, can I still receive the STARVoucher from my friends?
  
  You will need to download the CapitaStar App and sign up as CapitaStar member in order to receive the STARVoucher.
- Can I forward the STARVoucher gifted by my friends to someone else?
  
  You are encouraged to accept the STARVouchers gifted by your friends. However, if you have not accepted the gift, you can forward the email to another person. Only one redemption allowed per reward code.
- I have received STARVoucher as a gift, but it showed that “Vouchers have been used”. Why?
  
  If the email is sent to you directly by ask_us@capitastar.com.my, please email ask_us@capitastar.com.my for further checking.
  
  If the email is forwarded by another person to you, we recommend that you check with the gift sender if the voucher has been forwarded to another recipient before.
Refund & Expiry
- Can I refund or transfer my STARVoucher?
  
  Unfortunately, STARVoucher(s) are strictly non-refundable and non-transferrable, regardless if they were used or unused.
- Will STARVoucher expire?
  
  Yes, Please refer to the STARVoucher validity period stated in the terms and conditions of the e-deal in CapitaStar App.
- I am unable to find the answer I need. I wish to speak to someone.
  
  You may send in your enquiry at ask_us@capitastar.com.my .Otherwise, you may approach our Customer Service Counter at any participating CapitaLand Malls in Malaysia.
On The CapitaStar App
- Where can I find the total of STARVoucher I have on the CapitaStar App?
  
  Upon launching the CapitaStar app, you will be able to see the total of STARVoucher at your My Vouchers tab.
- Where can I check the validity of my STARVoucher from CapitaStar App?
  
  You may access your STARVoucher by tapping on to My Voucher tab. Please refer to the STARVoucher validity period stated in the terms and conditions of the e-deal in CapitaStar App.
CapitaStar & STAR$® FAQs

For questions regarding the CapitaStar App and STAR$® , please read our Frequently Asked Questions.

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FREQUENTLY ASKED QUESTIONS