CapitaStar is a card-less Rewards Programme with no membership fee or expiry. We reward you with STAR$ (on top of all other rewards on your everyday spend) when you make purchases at participating retailers across CapitaLand Malls and participating islandwide and online retailers program. STAR$® are awarded automatically when receipts uploaded via the CapitaStar App are approved.

The STAR$® accumulated in this programme can be used to exchange for eCapitaVoucher and/or exclusive Deals on our CapitaStar Mobile App.

CapitaCard is a lifestyle credit card issued by American Express® that provides shoppers with endless rewards on shopping, dining and entertainment across CapitaLand Malls.

Exclusive privileges include:

-       3X STAR$® in CapitaLand Malls at participating merchants (capped at S$1,200 monthly spend)

-       3-hour Complimentary Parking per participating mall, per day across participating CapitaLand Malls when you spend a minimum of S$1,200 per calendar month

-       Receive an American Tourister Hypebeat Spinner Luggage (worth S$239) with min. S$3,000 spend in the first 3 months upon Card approval. Click here to apply now.

CapitaStar is a card-less rewards programme that issues STAR$ on top of any existing programmes enjoyed by members, including CapitaCard’s benefits.

3 Easy Steps To Earn And Redeem STAR$

SHOP 
Shop at any participating CapitaLand Malls (with min S$20 spend per receipt), other participating retailers under the "Earn More Rewards" program (with min S$10/S$20 spend per receipt) or at Jewel Changi Airport (with min S$10 spend per receipt) and retain your receipts to earn STAR$®.  

EARN 
Simply snap your receipt with min spend required and upload via the CapitaStar Mobile App ($1 spent = 5 STAR$® or 1 STAR$® for supermarkets or foodcourts). 

Receipts of purchase(s) must be submitted no later than the next day of purchase (11.59pm) to be eligible for STAR$®.  

REDEEM 
Redeem eCapitaVouchers via the CapitaStar Mobile App (5,000 STAR$® = $5 eCapitaVoucher). You can also redeem exclusive shopping and dining rewards on the CapitaStar Mobile App to enjoy greater savings!

CapitaStar Rewards Programme is open to all residents residing in Singapore, aged 16 years and above, with a unique Singapore registered mobile number and email address.

Simply sign up via any of the CapitaStar touchpoints below:

-       CapitaStar Website (www.capitastar.com.sg)

-       CapitaStar Mobile App (Available in App Store™, Google Play and HUAWEI AppGallery)

Activation is immediate upon successful registration and you can start uploading your receipts via the CapitaStar Mobile App.

No, membership is free.

No, transfer of membership is not permitted in this Rewards Programme.

Membership is valid for a lifetime.

However, membership is still subject to termination or suspension should there be any suspicious or fraudulent activities found in account.

In addition to the accumulation of STAR$® for eCapitaVoucher redemption through the CapitaStar app, active members get to enjoy the following:

• Redeem exclusive shopping and dining rewards on the CapitaStar Mobile App
• Earn stamps and get rewarded upon completion with participating retailers under the "Earn More Rewards" program
• Attractive benefits with CapitaStar's partners
• Additional Perks during your Birthday Month
• Updates and invitations to the latest members’ only events / promotions at participating CapitaLand Mall

To reset your password, you may follow the simple steps below:  

Mobile App or Website

• Launch the CapitaStar App or visit CapitaStar.com
• Select “Forgot Password”
• Enter the required fields, an SMS One-Time Password (OTP) will be sent to you 
• Proceed to login into your account with the One-Time Password (OTP) received 
• You will be prompted to create a new password upon your successful login

Alternatively, click here to access “Forgot Password” page directly.

To access your account, you may create a new password through the following steps:  

Mobile App

• Download and launch the CapitaStar App
• Tap on “Previously a Kiosk User?” 
• Enter the required fields
• You will receive an SMS One-Time Password (OTP) to access your account  
• You will be prompted to create a new password upon first successful login

Website

• Click on the icon on the top right of the screen “Login/Register”.
• Tap on “Forgot Password” 
• Enter the required fields
• You will receive an SMS One-Time Password (OTP) to access your account  
• You will be prompted to create a new password upon first successful login

If you have entered the required fields correctly, you should receive an SMS One-Time Password (OTP) sent to you. Proceed to key in your OTP at the login page to proceed.

You can change your registered mobile and email address anytime. However, do ensure that the email address and mobile number updated are valid and solely owned by you. 

There are two ways to update your details:

Mobile App

• Download and launch the CapitaStar App
• Select Icon at top left hand corner and tap on your registered name displayed
• On your profile page, tap on “Edit Profile”
• Key in your preferred email address or mobile number*
• Click on “Save Changes” to complete

*For mobile number updating, you will receive an SMS One-Time Code (OTC) for verification. Simply key in the 6-digit OTC received to verify the change. 

Website 

• Login to your CapitaStar account at https://www.capitastar.com.sg 
• Click on your available STAR$ balance 
• Select “My Profile” from the dropdown menu
• Key in your preferred email address or mobile number*
• Click on “Update” to complete

*For mobile number updating, you will receive an SMS One-Time Code (OTC) for verification. Simply key in the 6-digit OTC received to verify on the changed mobile number.

If you are prompted with the error message, you may check the following:

• Check that your email address entered is correct
• Check that there is no space entered between the characters
• Check if you are sharing this email address with anyone

If you have checked all of the above and are still receiving the error message, please approach our Customer Service Assistant at any of our Participating CapitaLand Malls for assistance.

It is important that you update a valid and unique Singapore registered mobile number as it will be your membership identifier for the CapitaStar Rewards Programme. 

If you are prompted with the error message, you may check the following:

• Check that your mobile number entered is correct
• Check that you have selected the country location correctly
• Ensure that you are the only owner for the mobile number 

However, if you are the owner of the mobile number and have never created an account with us before, please approach our Customer Service Assistant at any of our Participating CapitaLand Malls for assistance. 

If you did not receive any One-Time Code (OTC) shortly after submission, do attempt the following first: 

• Check that you have selected the correct country location
• Check that you have entered the correct mobile number
• Click on “Resend” on the verification code screen to request for a new OTC

If you are still not receiving the OTC after attempting the above, do restart your mobile phone and try again. Alternatively, you may contact our CapitaStar Customer Service Hotline at Tel: (65) 6631-9931 or Email to retail@capitaland.com. 

You may click on “Resend” to request for a new OTC. If it still doesn’t work for you, kindly contact our CapitaStar Customer Service Hotline at Tel: (65) 6631-9931 or Email us at retail@capitaland.com. 

If you are prompted with the error message, you may check the following:

• Check that your information entered is correct
• Check that there is no space entered between the characters

However, if you still encounter the same error message, it is recommended for you to reset your password through “Forgot Password” option. Please refer to point 1 for more information. 

The CapitaStar App is currently not optimized for use on all iPad and Tablet devices at the moment, therefore the App will not be shown on full screen.

If you have encountered any other errors not mentioned above, do capture a screenshot of the error and email to us at retail@capitaland.com. 

You may check their STAR$ balance via any of the below touchpoints:

-       CapitaStar Website (www.capitastar.com.sg)

-       CapitaStar App (Available in App Store™ and Google Play)

Transferring of STAR$ between members is not allowed. 

In addition to the accumulation of STAR$® for eCapitaVoucher redemption through the CapitaStar app, active members get to enjoy the following:

-       Redeem exclusive deals on the CapitaStar Mobile App

-       Attractive benefits with CapitaStar's partners

-       Additional Perks during your Birthday Month

-       Updates and invitations to the latest members’ only events / promotions at participating CapitaLand Mall

Receipt uploaded will be processed within 24 hours from your submission and STAR$® will be reflected in your account summary immediately upon approval.  

Rates are listed in our CapitaLand Malls websites respectively. 

To check the parking rates of a mall, follow the steps below:

1. Visit our mall sites. 
2. Select the mall you would like to check from “All Malls” dropdown list located at the top of the page
3. Click on 'Mall Info'

The carpark e-Voucher can  be used the following CapitaLand malls:

• Bedok Mall
• Bugis+ (excluding Bugis Junction)
• Bukit Panjang Plaza
  
• Clarke Quay
• IMM Building
• JCube
  
• Junction 8
• Lot One
• Plaza Singapura
• Tampines Mall
• The Atrium @ Orchard
• Westgate

To use your carpark e-Voucher redeemed, follow these steps:

1.  Launch the CapitaStar App
2. Tap on the “Vouchers” tab 15 minutes before leaving the Mall
3. Select your carpark e-Voucher
4. Select 'Tap to Use'
5.  Verify your IU number and tap 'Confirm'

The redeemed carpark fee will be deducted upon exit, there is no need to remove your cash card. Please note that failure to ‘Tap to Use’ 15 minutes before leaving the Mall will result in an unsuccessful utilization of the Carpark e-Voucher. Unsuccessful utilization of the Carpark e-Voucher is non-refundable and non-extendable. 

 To update your IU number, simply follow the steps below:

1. Launch the CapitaStar App
2. Select Icon at top left hand corner and tap on your registered name displayed
3. On your profile page, tap on “Edit Profile”
4. Key in your new IU number
5. Click on “Save Changes” to complete

Always remember to check that the IU number has been entered correctly before tapping on 'Tap to Use' on your voucher. Once used, the carpark e-Voucher is non-refundable and non-extendable. 

Limited to the usage of one (1) e-Voucher at any one time, regardless of value. 

At any one time, only one (1) carpark e-Voucher of each value can be redeemed. After usage, you are able to redeem another one. 

Carpark e-Voucher is non-transferrable and non-refundable. 

Carpark e-Voucher's validity period cannot be extended and STAR$ redeemed is non-refundable.  

Yes, they can be combined. Please remove your cash card from IU before exiting the gantry. The redeemed carpark e-Voucher will be deducted from the total charge first and the complimentary coupon will be applied to the remaining charges. 

Kindly note that all Customer Service Counters have resumed full operations.

Yes, you will be able to use your Physical CapitaVouchers at participating retailers. Do refer to our website for the list of participating retailers.

Yes, you will still be able to use your Digital CapitaVouchers (eCapitaVouchers) at participating retailers. Do refer to our website for the list of participating retailers.

Yes, you can continue to earn STAR$ for your purchases. 

Rest assured that a one-time extension (6 months from the date of extension request) for your Physical CapitaVouchers expiring between 01 Apr 2020 to 31 August 2020 will be allowed at our Customer Service Counters. Extension requests before the voucher expiry dates are strictly not allowed.

For further enquiries on Physical CapitaVoucher expiry extension, kindly email us at capitavoucher@capitaland.com.

We will be extending all Digital CapitaVouchers (eCapitaVouchers) expiring between 01 Apr 2020 to 31 Aug 2020 for a period of 6 months. The extended expiry will be reflected in your CapitaStar App and no action is required by you. For further enquiries on Digital CapitaVouchers (eCapitaVouchers) expiry extension, kindly email us at capitavoucher@capitaland.com.

We have extended all STAR$ expiring on 30 Jun 2020 till 31 Dec 2020. The extended expiry will be reflected in your CapitaStar App and no action is required by you. For further enquiries on STAR$ expiry extension, kindly email us at retail@capitaland.com.

Yes, sale of Physical CapitaVouchers at the Customer Service Counter has resumed on 1 Jul 2020. 

Yes, redemption of Physical CapitaVouchers at the Customer Service Counter has resumed on 1 Jul 2020. 

Redemption of Physical CapitaVouchers has resumed on 1 Jul 2020. For extension of redemption letter validity, please reach out directly to your respective Partner Company for more details.