FREQUENTLY ASKED QUESTIONS

  • CAPITASTAR REWARDS & MEMBERSHIP
    • 1. What is CapitaStar Rewards Programme?

      CapitaStar is a card-less Rewards Programme with no membership fee or expiry. We reward you with STAR$ (on top of all other rewards on your everyday spend) when you make purchases at participating retailers across CapitaLand Malls and participating islandwide and online retailers program. STAR$® are awarded automatically when receipts uploaded via the CapitaStar App are approved.

      The STAR$® accumulated in this programme can be used to exchange for eCapitaVoucher and/or exclusive Deals on our CapitaStar Mobile App.

      Note: All purchases (including purchases with eCapitaVoucher as payment mode) made in ION Orchard are not eligible to earn STAR$®

    • 2. What is the difference between CapitaCard and CapitaStar?

      CapitaCard is a lifestyle credit card issued by American Express® that provides shoppers with endless rewards on shopping, dining and entertainment across CapitaLand Malls.

      Exclusive privileges include:

      -       Earn up to 3% rebate (awarded in 6X STAR$® or 30 STAR$®) when you spend at participating merchants in CapitaLand Malls in town. Capped at S$1,200 of eligible spend per calendar month. 

      -       Earn up to 2% rebate (awarded in 4X STAR$® or 20 STAR$®) when you spend at participating merchants in CapitaLand Malls in the heartlands. Capped at S$1,200 of eligible spend per calendar month. 

      -       Earn up to 1.5% rebate (awarded in 3X STAR$® or 15 STAR$®) for eCapitaVoucher purchases, capped at S$1,200 spent on eCapitaVoucher purchases per calendar month. 

      -       Earn additional 5% rebate (awarded in 10X STAR$® or 50 STAR$®) when you spend at participating merchants in participating CapitaLand Malls.

      -       Enjoy 3-hour complimentary parking per mall, per day across participating CapitaLand Malls when you spend S$1,200 in a calendar month. Beat the queue to enjoy privileged parking when you spend an additional S$600. 

      -       Receive a complimentary 1-year Silver tier membership and a 15% one-time room discount when you sign up for Ascott Star Rewards (ASR) membership or log in to your existing ASR account. View more details here

      -       Receive up to 195,000 STAR$® when you spend a minimum of S$1,500 across the first 3 months of Card Membership. Click here to apply now. 

      CapitaStar is a card-less rewards programme that issues STAR$ on top of any existing programmes enjoyed by members, including CapitaCard’s benefits.

    • 3. How does CapitaStar work?

      3 Easy Steps To Earn And Redeem STAR$

      SHOP 
      Shop at any participating CapitaLand Malls (with min S$20 spend per receipt), other participating retailers under the "Earn More Rewards" program (with min S$10/S$20 spend per receipt) or at Jewel Changi Airport (with min S$10 spend per receipt) and retain your receipts to earn STAR$®.  

      EARN 
      Simply snap your receipt with min spend required and upload via the CapitaStar Mobile App ($1 spent = 5 STAR$® or 1 STAR$® for supermarkets or foodcourts). 

      Receipts of purchase(s) must be submitted no later than the next day of purchase (11.59pm) to be eligible for STAR$®.  

      REDEEM 
      Redeem eCapitaVouchers via the CapitaStar Mobile App (5,000 STAR$® = $5 eCapitaVoucher). You can also redeem exclusive shopping and dining rewards on the CapitaStar Mobile App to enjoy greater savings!

      Note: All purchases (including purchases with eCapitaVoucher as payment mode) made in ION Orchard are not eligible to earn STAR$®

    • 4. Am I eligible to be a CapitaStar member?

      CapitaStar Rewards Programme is open to all residents residing in Singapore, aged 16 years and above, with a unique Singapore registered mobile number and email address.

    • 5. How can I sign up to be a member?

      Simply sign up via any of the CapitaStar touchpoints below:

      -       CapitaStar Website (www.capitastar.com.sg)

      -       CapitaStar Mobile App (Available in App Store™, Google Play and HUAWEI AppGallery)

      Activation is immediate upon successful registration and you can start uploading your receipts via the CapitaStar Mobile App.

    • 6. Is there a membership fee?

      No, membership is free.

    • 7. Is the membership transferable?

      No, transfer of membership is not permitted in this Rewards Programme.

    • 8. How long is my membership valid for?

      Membership is valid for a lifetime.

      However, membership is still subject to termination or suspension should there be any suspicious or fraudulent activities found in account.

  • BENEFITS & PRIVILEGES
    • 1. What are the benefits and privileges that can I enjoy as a member?

      In addition to the accumulation of STAR$® for eCapitaVoucher redemption through the CapitaStar app, active members get to enjoy the following:

      • Redeem exclusive shopping and dining rewards on the CapitaStar Mobile App
      • Earn stamps and get rewarded upon completion with participating retailers under the "Earn More Rewards" program
      • Attractive benefits with CapitaStar's partners
      • Additional Perks during your Birthday Month 
        1. Regular CapitaStar Members get 2X STAR$® on 1st transaction during birthday month at participating CapitaLand Malls (For avoidance of doubt, Raffles Prestige members are not eligible to receive 2X STAR$® for 1st transaction at participating CapitaLand Malls during birthday month) 
        2. Raffles Prestige members get 10X STAR$® on 1st transaction during birthday month at Raffles City Singapore
      • Updates and invitations to the latest members’ only events / promotions at participating CapitaLand Mal

      Note: All purchases (including purchases with eCapitaVoucher as payment mode) made in ION Orchard are not eligible to earn STAR$®

  • TECHNICAL SUPPORT
  • USE OF STAR$
    • 1. How do I check the number of STAR$® balance?

      You may check their STAR$ balance via any of the below touchpoints:

      -       CapitaStar Website (www.capitastar.com.sg)

      -       CapitaStar App (Available in App Store™ and Google Play)

      Note: All purchases (including purchases with eCapitaVoucher as payment mode) made in ION Orchard are not eligible to earn STAR$®

    • 2. Can I transfer my STAR$® to another member?

      Transferring of STAR$ between members is not allowed. 

    • 3. What can I use my STAR$® for?

      In addition to the accumulation of STAR$® for eCapitaVoucher redemption through the CapitaStar app, active members get to enjoy the following:

      -       Redeem exclusive deals on the CapitaStar Mobile App

      -       Attractive benefits with CapitaStar's partners

      -       Additional Perks during your Birthday Month

      -       Updates and invitations to the latest members’ only events / promotions at participating CapitaLand Mall

      Note: All purchases (including purchases with eCapitaVoucher as payment mode) made in ION Orchard are not eligible to earn STAR$®

    • 4. How long does it take for the STAR$® to be updated in your system?

      Receipt uploaded will be processed within 24 hours from your submission and STAR$® will be reflected in your account summary immediately upon approval.  

      Note: All purchases (including purchases with eCapitaVoucher as payment mode) made in ION Orchard are not eligible to earn STAR$®

  • CARPARK EVOUCHER