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FREQUENTLY ASKED QUESTIONS

  • For Referrer
    • What is Refer & Earn?

      Refer your friend to sign up as a CapitaStar member with your Unique Referral Code. Your friend will receive a 500 STAR$® when he/she successfully signs up using your Unique Referral Code and a sign-up bonus of RM5 STARVoucher when he/she uploads the first receipt with minimum spend of RM30 on CapitaStar App! You can receive a referral bonus of 500 STAR$® for every referred friend when they upload the first receipt with minimum spend of RM30 on CapitaStar App.

      How to refer your friends:

      1. Tap on "Refer & Earn" from your home screen via the CapitaStar App.
      2. Share your Unique Referral Code with your friends by:
        a. Tapping on " Share Link";
        b. Copying your Unique Referral Code and sharing it;
        c. Getting them to scan the QR Code icon at the top right of your "Refer & Earn" screen
      3. Your friend will receive 500 STAR$® upon signing up using your Unique Referral Code and a sign-up bonus of RM5 STARVoucher when he/she uploads the first receipt with a minimum spend of RM30 on CapitaStar App within 3 months from the sign-up date.
      4. You will get a referral bonus of 500 STAR$® when your friend uploads the first receipt with minimum spend of RM30 on CapitaStar App within 3 months from the sign-up date.

      The sign-up bonus of RM5 STARVoucher is limited to 1 redemption for new CapitaStar members who signed up under this Refer & Earn Campaign with a verified Malaysia phone number.

      Rewards will be issued for verified Malaysia phone numbers only, on a first come first served, while stocks last basis. You can refer up to 50 friends to earn 25,000 STAR$®, as long as your referrals are completed before 31 December 2022.

    • Where can I find my Unique Referral Code?

      You can locate your Unique Referral Code by:

      1. Tapping on the "Refer & Earn" callout banner on the homescreen of the CapitaStar App.
      2. Tapping on the "Refer & Earn" icon from the shortcut drawer on the homescreen.
      3. Accessing it from your profile at the top left of the homescreen and select "Refer & Earn"
    • How do my friends use my Unique Referral Code?

      If you shared the referral link directly with your friends, or have them scan the QR code on your "Refer & Earn" screen, your friends will be able to download and sign up for the CapitaStar App with your Unique Referral Code, which will be automatically populated during the sign-up process.

      However, If you have copied and pasted the Unique Referral Code, the code will need to be keyed in manually during sign-up:

      1. Get your friends to download the CapitaStar App on the App Store, Google Play Store or Huawei App Gallery.
      2. Register for a CapitaStar Account with a verified Malaysia mobile number
      3. Key in the your Unique Referral Code under "Referral Code" on the Sign-up page and proceed.

      Upon a successful sign up with your Unique Referral code, your friend would receive his/her 500 STAR$® upon signing up and a sign up bonus of RM5 STARVoucher when he/she uploads the first receipt with minimum spend of RM30 on CapitaStar App within 3 months from the sign-up date.

      You will only receive your referral bonus of 500 STAR$® when your friend uploads the first receipt with minimum spend of RM30 on CapitaStar App within 3 months from the sign-up date.

      The sign-up bonus is limited to 1 redemption per new-registered CapitaStar member. Rewards will be issued for Malaysia mobile numbers only, on a first come first served, while stocks last basis. You can refer up to 50 friends to earn 25,000 STAR$®, as long as your referrals are completed before 31 December 2022.

    • What rewards do I get for completing a successful referral?

      A successful referral is deemed only when a new member signs up via your Unique Referral Code and uploads the first receipt with minimum spend of RM30 on CapitaStar App within 3 months from the sign-up date.

      As the Refer & Earn campaign is only available in Malaysia, please make sure your friends are registering the account with a verified Malaysia mobile number.

      The sign-up bonus is limited to 1 redemption per new-registered CapitaStar member. Rewards will be issued for Malaysia mobile numbers only, on a first come first served, while stocks last basis. You can refer up to 50 friends to earn 25,000 STAR$®, as long as your referrals are completed before 31 December 2022.

    • Why did I not receive bonus of 500 STAR$® after my friend signs up with my Unique Referral Code?

      There could be several reasons for why your 500 STAR$® has not been credited to your account. Possible reasons might be:

      1. Your friend (the recipient) had registered for a CapitaStar account previously.Your friend did not use a Malaysia verified mobile number to sign up for a CapitaStar account.
      2. Your friend (the recipient) did not apply your referral code during their sign-up.
      3. Your friend (the recipient) has not uploaded the first receipt with minimum spend of RM30 on CapitaStar App within 3 months from the sign-up date.
      4. Your friend (the recipient) uploads the first receipt with minimum spend of RM30 on CapitaStar App after 3 months from the sign-up date.
      5. The resulting value of STAR$® in your wallet exceeds 25,000 STAR$® inclusive of rewards garnered from the referral program.
      6. The referral bonus has been fully redeemed.
      7. The referral was not successfully completed within campaign period of 1 April 2022 - 31 December 2022.
    • Will I be able to refer my friends if my CapitaStar account is registered with an overseas number?

      Unfortunately, only CapitaStar members registered with a Malaysia mobile number are eligible to participate in the "Refer & Earn" Campaign. In order to qualify for the referral bonus, your friends will also need to sign up with your Unique Referral Code using a Malaysia mobile number.

      If you have any inquiries regarding updating your mobile number, you can reach us at ask_us@capitastar.com.my. 

    • When will I receive the confirmation and reward details upon a successful referral?

      You will be notified via an email notification and app notification within 24hours upon a successful referral.

    • Why have I stopped getting rewards even after successfully referring more friends?

      Every CapitaStar member can only refer up to 50 friends and receive a maximum 25,000 STAR$® as their referral bonus. You may check the amount of referral bonus credited via the notifications bell at the top right of your home screen.

      Once exceeded, you will no longer receive the referral bonus of 500 STAR$®, but your referred friends will still be able to receive their 500 STAR$® and RM5 STARVoucher (as applicable) when they upload their first receipt with minimum spend of RM30 on CapitaStar App within 3 months from the sign up date.

    • Where would I be able to see if the 500STAR$® has been credited into my account?

      The total sum of the STAR$® you own will be reflected at the top of the home screen in the CapitaStar App. You may also tap on the notifications bell at the top right to review the referral bonuses that have been awarded recently.

  • For Recipient
    • What is Refer & Earn?

      You will receive a 500 STAR$® instantly when you sign up as a CapitaStar member using your friend’s Unique Referral Code and a sign-up bonus of RM5 STARVoucher when you upload the first receipt with minimum spend of RM30 on CapitaStar App within 3 months from the sign-up date! Limited to 1 redemption per new CapitaStar member.

    • What benefits do I get for signing up for CapitaStar app with my friend's Unique Referral Code?

      If you are signing up for CapitaStar with your friend's Unique Referral Code with a Malaysia Mobile number, you will be eligible for the following rewards:

      1. Sign-up reward of 500 STAR$® - credited upon successful sign-up.
      2. Sign-up bonus of RM5 STARVoucher - credited when you upload the first receipt with minimum spend of RM30 on CapitaStar App within 3 months from the sign-up date.

      On top of this, you can also become a referrer by referring your friends with your Unique Referral Code!

    • Can I start referring friends as well?

      Yes! In fact, to maximise your bonus STAR$®, you can start referring friends at any time before 31 December 2022 and get the referral bonus of 500 STAR$® for every referred friend when he/she uploads the first receipt with minimum spend of RM30 on CapitaStar App within 3 months from the sign up date.

      A successful referral is when a new member signs up via your referral code and uploads his/her first receipt with minimum spend of RM30 on CapitaStar App within 3 months from the sign up date.

    • Where would I be able to see if the STAR$ has been credited into my account?

      The total sum of the STAR$ you own will be reflected at the top of the home screen in the CapitaStar App. You may also tap on the notifications bell at the top right to review the referral bonuses that have been awarded recently. 

    • Where would I be able to see if the RM5 STARVoucher has been credited into my account?

      You can view the RM5 STARVoucher at the “My Vouchers” tab.

  • Terms and Conditions

    Promotion : Refer & Earn (the "Promotion")

    Promotion Period: 1 April - 31 December 2023 (the "Promotion Period") 

    1.    General Terms and Conditions

    1.1 This Promotion is exclusive to all existing registered CapitaStar Members in Malaysia (referred to as the “Referrer”) who have downloaded the CapitaStar mobile application and have signed up as a CapitaStar member with a Malaysia registered mobile number, to qualify and participate in this Promotion.

    1.2 The Organiser and its partner(s) (if any) in this Promotion reserve the right to change, vary, replace, substitute, amend, withdraw or cancel this Promotion and/or any of the terms and conditions herein at their sole and absolute discretion and without prior notice or any liability to any party.

    1.3 The Organiser does not make any warranty or representation in relation to any product offered in this Promotion or redeemed by vouchers and shall not accept any liability in respect of the same.

    1.4 The Organiser reserves the right to suspend accounts and/or disqualify users if the Organiser notices any abusive or fraudulent activities (i.e abuse of the referral system or promotion, making multiple accounts) in violation of CapitaStar’s Terms of Service.

    1.5  By participating in this Promotion, a user is deemed to have read, understood and agreed to the Promotion mechanics and its Terms and Conditions.

    2. About the Program – CapitaStar Refer & Earn Promotion Mechanics

    2.1      To participate in the Promotion, Referrer must share his/her CapitaStar Unique Referral Code obtained via the CapitaStar mobile app and refer friends and/or non-CapitaStar members (referred to as “Recipient”) to download the CapitaStar mobile application with the Referrer’s Unique Referral Code. By participating in the Promotion, a Referrer represents that he/she has prior consent to sharing his/her Unique Referral Code with the Recipient.

    2.2      Recipient who receives a Referrer’s Unique Referral Code and keys in the Unique Referral Code when he/she downloads the CapitaStar app will receive 500 STAR$® (referred to as “New Member Sign-up Reward). The New Member Sign-up Reward is limited to the first 8,000 redemptions and is issued on a first come first served, while stocks last basis.

    2.3      Recipient who has successfully registered as a new CapitaStar member via the referral program with his/her Referrer’s Unique Referral Code is entitled to receive a RM5 STARVoucher bonus (referred to as “Sign-up Bonus”) when he/she uploads his/her first receipt with minimum spend of RM30 on CapitaStar App within 3 months from the sign-up date (referred to as “Sign-up Bonus Qualifier”). The Sign-up Bonus is limited to 1 redemption per Recipient per eligible Sign-up Bonus Qualifier, limited to the first 8,000 redemptions and is issued on a first come first served, while stocks last basis.

    2.4      Referrer is entitled to a 500 STAR$® Referral Bonus - with validity of points expiry (referred to as “Referral Bonus”) when the Recipient has successfully completed the steps outlined above in Point 2.3 (deemed as a “Successful Referral”). Referrers can earn up to 50 Referral Bonuses throughout the Promotion Period via Successful Referrals and the Referral Bonus is limited to the first 8,000 redemptions, issued on a first come first served, while stocks last basis.

    3.   For the Referrer

    3.1      Referrers can receive the Referral Bonus for up to 50 Successful Referrals only. Once the maximum Referral Bonus limit has been reached by the Referrer, Referrers can still share their Unique Referral Code but will not be entitled to receive the Referral Bonus.

    3.2      The Referral Bonus will be credited into the Referrer’s CapitaStar account within 24 hours upon completion of a Successful Referral as outlined in Paragraph 2 above.

    3.3      The Referral Bonus is provided as is and cannot be exchanged for cash. The Referral Bonus must be redeemed by the qualifying Referrer and is not transferable to any other user. The Organiser is not obliged to provide a replacement item of equal or similar value once the Referral Bonus has been redeemed in full. The Organiser reserves the right to replace the Referral Bonus with an item of similar value at any time without prior notice.

    3.4      There will strictly be no extension for the expiry of the Referral Bonus.

    4.   For the Recipient – Friends Referred

    4.1      Only non-CapitaStar members in Malaysia with a Malaysia-registered mobile number, who have not registered for a CapitaStar account are eligible for this Promotion and are qualified to use the Referrer’s Unique Referral Code.

    4.2      Keying in of the Referrer’s Unique Referral Code to earn the New Member Sign-up Reward is only valid for new CapitaStar accounts signed up via the CapitaStar mobile app with a registered Malaysia mobile number under the field “Referral Code” on the CapitaStar mobile app sign-up screen and is limited to 1 usage per new member sign-up.

    4.3      To qualify for the Sign-up Bonus, Recipients must upload their first receipt with minimum spend of RM30 on CapitaStar App. The Sign-up Bonus is issued on a first come first served, while stocks last basis. The Organiser will not be responsible for any failure to receive the reward due to negligence and delayed purchase. 

    5.   Other Terms and Conditions

    5.1      The Organiser and its partner(s) (if any) in this Promotion reserve the right to change, vary, replace, substitute, amend, withdraw or cancel this Promotion and/or any of the terms and conditions herein at their sole and absolute discretion and without prior notice or any liability to any party.

    5.2      The Organiser does not make any warranty or representation in relation to any product offered in this Promotion or redeemed by vouchers and shall not accept any liability in respect of the same.

    5.3      By participating in this Promotion, the Referrer and Recipient represent that they have read and agreed with this Promotion Terms and Conditions.

    5.4      Without limiting the generality of the above, the following persons shall Not be eligible for the Promotion: Persons who the Organiser may decide to exclude at its discretion without notice and without providing any reason, at any time.

    5.5      By participating in this Promotion, the Referrer and Recipient  acknowledge and consent to the processing, collection, use and disclosure of their Personal Data by the Organiser, its affiliates, subsidiaries and related corporations including its holding company, CapitaLand Investment Limited (collectively, “CapitaLand Group”), and authorised agents, business partners and service providers in compliance with applicable data protection laws, regulations and guidelines to facilitate the administration of the Promotion including compliance with the Promotion Terms and Condition and that they have read and agreed with the CapitaLand Group’s Data Protection Policy available at https://www.capitaland.com/international/en/legal-notices/privacy-policy.html as may be amended, replaced, substituted from time to time.

    5.6      By participating in this Promotion, the Referrer and Recipient agree that the Organiser, its affiliates, subsidiaries, agents, business partners and respective officers and employees shall not be liable for any actions, claims, demands, injuries, proceedings, liability, losses, damages, costs and expenses of any nature sustained by the Referrer and Recipient directly or indirectly by reason of or in connection with this Promotion. The Referrer and Recipient shall indemnify and keep the Organiser and its officers, servants, agents and employees ("the Indemnified Parties") fully indemnified against any and all loss, damage, demand, liability, claims, expenses and costs (including legal costs on a full indemnity basis) suffered and/or incurred by any of the Indemnified Parties as a result of the breach of any of the terms and conditions herein by the Referrer and Recipient.

    5.7      The Organiser’s decision on any dispute regarding the Promotion shall be final and no correspondence shall be entertained.

    5.8      For the purposes of these Promotion Terms and Conditions, “Organiser” refers to CapitaLand Retail Malaysia Sdn Bhd.

    6.   This Promotion Terms and Conditions shall be governed by the laws of Malaysia and the Referrer and Recipient in this promotion irrevocably submit to the non-exclusive jurisdiction of the Malaysian courts to resolve any and all dispute.

    7.   Information stated in this Promotion Terms and Condition is correct at the time of published and is subject to change without prior notice.