CESSATION OF CAPITASTAR REWARDS PROGRAMME IN MALAYSIA

CESSATION OF CAPITASTAR REWARDS PROGRAMME IN MALAYSIA

With effect from 1 November 2023, please be informed new members who sign up for a CapitaStar account with a Malaysia mobile number will not be able to redeem STAR$® in line with the cessation of CapitaStar Rewards Programme in Malaysia. Thank you for your continued support.

FREQUENTLY ASKED QUESTIONS (FAQ)

General Information

When is the last day of the CapitaStar rewards programme in Malaysia?

The CapitaStar rewards programme in Malaysia will cease operations with effect from 18 December 2023.

What will happen to the remaining STAR$® in my account?

Please utilise all your STAR$® by 12 December 2023, 11:59pm. Please refer to the table below for key dates:

31 October 2023

Last Day of Earning STAR$® For Purchases

Members may continue to submit your receipts to earn STAR$^® until 31 October 2023 (Tuesday), 11:59pm. Receipts uploaded from 1 November 2023 (Wednesday) will not be eligible to earn STAR$®

12 December 2023

Last Day of eDeal Redemption with STAR$®

Members may redeem eDeals on the CapitaStar App using STAR$® by 12 December 2023 (Tuesday), 11:59pm.

17 December 2023

Last Day of eDeal Usage in Malls

All eDeals will have to be utilised at participating retailers by 17 December 2023 (Sunday), during mall operating hours.

About STAR$®
- What can I do if I have issues or questions with the uploaded receipt(s) on or before 31 October 2023?
  
  If you have any issues or questions regarding the uploaded receipt(s) on or before 31 October 2023, please email us at ask_us@capitastar.com.my by 10 November 2023 for assistance.
  
  Kindly take note that receipt appeals will not be accepted after 10 November 2023.
- How can I utilise my STAR$®?
  
  Members can view the Malaysia eDeals available on the CapitaStar App and select their preferred eDeals for redemption from now till 12 December 2023.
- My STAR$® will expire on 30 June 2024. What will happen to it after 12 December 2023?
  
  The last day to redeem Malaysia eDeals from the CapitaStar App will be on 12 December 2023, 11:59pm.
  
  However, should you still have a remaining balance of STAR$® from 13 December 2023, you can opt to redeem Singapore eDeals from CapitaStar App, which can only be used in Singapore.
- I am not able to utilise my STAR$® to redeem any Malaysia eDeals on or before 12 December 2023. Will there be a refund or compensation?
  
  If you are unable to utilise all your STAR$® to redeem Malaysia eDeals by 12 December 2023, you can use STAR$® for Singapore eDeals on the CapitaStar App. We regret to inform that no refunds will be issued.
- My STAR$® balance is not sufficient to redeem any eDeals. What can I do?
  
  There is a wide range of eDeals available for redemption, with a minimum of 30 STAR$®. You may browse through and redeem your preferred eDeal at the required STAR$® amount by 12 December 2023. Do note that all redeemed eDeals must be utilised by 17 December 2023.
About eDeals Redemption
- None of the eDeals are appealing and/or my preferred options are fully redeemed. Can I request other deals/vouchers?
  
  All available eDeals are listed on the CapitaStar App. We advise you to redeem your preferred eDeals from those available on the CapitaStar App.
- My STAR$®/eDeal(s)/STARVoucher(s) have expired. Can I request for an extension?
  
  We will not be able to accommodate any extension of STAR$®/eDeal(s)/STARVoucher(s), and all unutilised Malaysia eDeals will be forfeited after 17 December 2023 at 11.59pm.
- I have eDeals which include STARVouchers, parking rebates and/or other eDeals that are expiring at a later date after 17 December 2023. Can you extend the utilisation period?
  
  Regardless of the stated expiry upon redemption, all Malaysia eDeals on the CapitaStar App will expire after 17 December 2023. Please utilise your eDeals by 17 December 2023, during mall operating hours.
- Can I request a refund or exchange for cash for the unutilised eDeals which include STARVouchers, parking rebates and/or other eDeals that I have redeemed?
  
  Unutilised Malaysia eDeals including STARVouchers, parking rebates, and/or other eDeals, will no longer be visible in your “My Vouchers” tab on the CapitaStar App after 17 December 2023.
  
  Members are strongly advised to utilise their redeemed eDeals by 17 December 2023, during mall operating hours. Any unutilised eDeals will be forfeited after 17 December 2023.
Other Privileges
- What will happen to the birthday privileges for CapitaStar members?
  
  The last issuance of birthday privileges will be on 31 October 2023.
- What will happen to the CapitaStar Refer & Earn program?
  
  The CapitaStar Refer & Earn program will cease to be effective 1 November 2023. Members must complete their referrals by 31 October 2023, 11.59pm to receive the Referral Bonus.
Membership Termination
- With the cessation of CapitaStar rewards programme in Malaysia, does this mean my CapitaStar account will be terminated? Any further action required from me?
  
  Your CapitaStar membership will not be terminated and is still valid for earning STAR$®, redeeming eDeals, and enjoying rewards when you spend in CapitaLand malls in Singapore. No further action is required from you.
Other Enquiries
- Is there a customer service team who I can reach out to for queries related to my CapitaStar account before 17 December 2023?
  
  For enquiries related to CapitaStar Rewards Program in Malaysia, please reach out to our helpful customer service team at ask_us@capitastar.com.my by 17 December 2023.