FAQ (For CapitaStar Malaysia)

Shoppers who are CapitaStar members and have their scanned / uploaded receipts approved will automatically accumulate STAR$® .

STAR$® can be used to exchange for eDeals, rebates, rewards, exclusive merchandise and more via the CapitaStar App; and promotion gifts from time to time at our Customer Service Counters. Members are required to provide their Malaysian Identity Card, Malaysian Permanent Resident Card, Work Permit or passport personally at the Customer Service Counters at the participating CapitaLand Malls in Malaysia. STAR$® used for redemption will be deducted from the system automatically.

You will need to make a minimum spending of RM30 in a single receipt to start enjoying the STAR$® accumulation. You can scan as many receipts as long as it is not later than the next day of purchase and not more than 3 same-day receipts from the same store.

Example :

• For purchase made on 1 January, receipts must be scanned / uploaded not later than 2 January 11.59pm.
• For every dollar spent, you will be entitled to STAR$® rounded down to the nearest dollar.
• STAR$® are awarded based on the nett purchase value after deduction of discounts, rebates, points redemption or vouchers at all participating retailers.

If there are difficulties capturing the receipts, you may approach the Customer Service Counter at participating CapitaLand Malls in Malaysia or drop us an email at ask_us@capitastar.com.my.

Customer Service Counters are located at participating CapitaLand Malls in Malaysia as shown below:

• 3 Damansara | 03-7663 2801
• East Coast Mall | 09-565 8600
• Gurney Plaza | 04-2228 111
• Melawati Mall | 03-4101 0888 
  
• Queensbay Mall | 04-6198 989
• Sungei Wang | 03-2117 0288
  
• The Mines | 03-8949 6333

STAR$® can only be awarded for your own purchases. If any shopper is found using receipts other than their own purchases to accumulate STAR$® , CapitaStar reserves the right to terminate their membership.

<For CapitaStar Members in Malaysia Only> STAR$® earned in a calendar year will expire on the 31 December of that year. However, shoppers are given an additional six months' grace period to redeem their STAR$® .

CapitaStar may from time to time, amend the validity period of STAR$® and STAR$® not redeemed by the expiry date shall automatically expire.

* For CapitaStar Members in Singapore, click HERE to find out more.

Shoppers can continue to spend and accumulate STAR$ as long as their membership is valid.

All outlets with printed receipts / tax invoices within the participating CapitaLand Malls qualify for STAR$® accumulation except the following:  

You may approach the Customer Service Counter or drop us an email at ask_us@capitastar.com.my. 

Customer Service Counters are located at participating CapitaLand Malls in Malaysia as shown below:

• 3 Damansara | 03-7663 2801
• East Coast Mall | 09-565 8600
• Gurney Plaza | 04-2228 111
• Melawati Mall | 03-4101 0888 
  
• Queensbay Mall | 04-6198 989
• Sungei Wang | 03-2117 0288
  
• The Mines | 03-8949 6333
  

You are encouraged to scan the receipts not later than the next day of purchases.

Example :

• For purchases made on 1 January 2017, receipts must be scanned / uploaded not later than 2 January 2017, 11.59pm.

Members must upload their receipts not later than the next day of purchase in order to enjoy the accumulation of STAR$® . Retrospective STAR$® will not be entertained.

You could upload receipts at your own convenience via the CapitaStar App.

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Yes, you can scan your receipts at any of the participating CapitaLand Malls not later than the next day of purchase.

You can scan as many receipts in a day as long as they are receipts from purchases made. However, STAR$ will not be awarded for subsequent receipt(s) upload once you have hit the cap as per below:

• Cap of 3 receipts for same store purchase in a day
• Cap of 20 receipts across all malls in a rolling 7-day period
• Cap of maximum 1.500 STAR$ a day

Receipts used must be from the day you joined the rewards programme.

For every RM1 captured, you will earn 1 STAR$. You can accumulate up to a maximum of 1,500 STAR$ a day, unless stated otherwise. 

You can earn STAR$ when you shop at participating CapitaLand Malls (refer to list below) by scanning your receipts via the CapitaStar App.

• 3 Damansara
• East Coast Mall
• Gurney Plaza
• Melawati Mall
  
• Queensbay Mall
• Sungei Wang
  
• The Mines
  

Scanning more than one receipt at the same time will result in missing or confusing information being captured by the system. The receipts will be declined or you may end up with the wrong amount of STAR$ being issued for your spending.

Declination of receipts usually happens when receipts scanned:

• are not from the list of participating CapitaLand Malls (see #14)
• are not accepted in the programme (see Participating Outlets in #7)
• do not have the Mall Name, Shop Name or Unit Number
• have conflicting information on the Mall Name, Shop Name or Unit Number
• do not have transaction date or time
• do not have receipt or transaction numbers
• do not state the total purchase amount
• are incomplete or cut-off

You may wish to seek assistance at the Customer Service Counter or drop us an email at ask_us@capitastar.com.my if you have difficulties scanning or uploading your receipts.

For long receipts, you may fold it at portion describing the products purchase and scan it. Please ensure these crucial information are seen:

• Mall Name, Shop Name and Unit Number
• Transaction date and time
• Receipt, transaction or tax invoice numbers
• Total purchase amount

You can earn STAR$® for handwritten receipts, as long as it contains these information:

• Mall Name, Shop Name and Unit Number
• Transaction date and time
• Receipt, transaction or tax invoice numbers
• Total purchase amount

Please note that handwritten receipts will take at least 10 days.

If you have any issues with the rejected receipts, you may write to ask_us@capitastar.com.my to appeal or ask for more information within 10 days from the receipt date. We regret to inform that we are unable to process your appeal after the said timeline.