Member Info

  • 1. How do I update on any change of my personal particulars and contact preferences?

    You can simply login using your ID number and password at the members’ portal webpage (accessible via www.capitastar.com.my) to update your particulars. Alternatively, you may seek assistance at the Customer Service Counter or drop us an email at ask_us@capitastar.com.my.

  • 2. What if I forgot my login details to check my account balance?

    Retrieval of password can be done easily via the members’ portal webpage (www.capitastar.com.my).

    If there are difficulties retrieving the password, you may approach the Customer Service Counter or drop us an email at ask_us@capitastar.com.my

    Customer Service Counters are located at participating CapitaLand Malls below:

    • 3 Damansara | 03-7663 2801
    • East Coast Mall | 09-565 8600
    • Gurney Plaza | 04-2228 111
    • Melawati Mall | 03-4101 0888 
    • Queensbay Mall | 04-6198 989
    • The Mines | 03-8949 6333
  • 3. What is the contact number of the line for other enquiries?

    For enquiries on other information pertaining to CapitaLand Malls’ promotion or CapitaLand Retail, you may contact the Customer Service of individual malls below:

    • 3 Damansara | 03-7663 2801
    • East Coast Mall | 09-565 8600
    • Gurney Plaza | 04-2228 111
    • Melawati Mall | 03-4101 0888 
    • Queensbay Mall | 04-6198 989
    • The Mines | 03-8949 6333