CapitaStar & Membership

  • 1. What is CapitaStar rewards programme?

    CapitaStar is a card-less rewards programme that rewards shoppers with STAR$® when they make purchases at participating outlets across CapitaLand Malls in Malaysia. These STAR$® are tracked by our rewards programme automatically when receipts are snapped and uploaded thorugh our CapitaStar App.

    The STAR$® accumulated in this programme can be used to exchange for Cash Vouchers or other promotion gifts from time to time.

  • 2. How does CapitaStar work?

    When shoppers scan their receipts or upload images of their receipts, STAR$® will be issued and stored in our rewards programme. These STAR$® can subsequently be exchanged for Cash Vouchers or promotion gifts at our Customer Service Counters of participating CapitaLand Malls in Malaysia.

  • 3. What are the application requirements for the programme?

    CapitaStar is open to anybody residing in Malaysia and aged 16 years and above at the time of application. Malaysian Identity Card, Malaysian Permanent Resident Card, Work Permit or passport may be required during registration.

  • 4. How do I apply for the CapitaStar programme?

    Shoppers can simply sign up via any of the CapitaStar touchpoints:

    Activation is immediate and shoppers can start scanning and uploading their receipts through any of the two touchpoints above.

  • 5. How long does it take for my membership to be activated?

    Activation is immediate upon completion of application through Self-Service Kiosks and website.

  • 6. Is there an annual participating fee?

    There is no annual fee. However, member needs to have at least 6 transactions (minimum RM30 spent per receipt per transaction) in one calendar year. We may charge an annual fee for Membership at such rate and to be paid in such manner as we may determine, in our sole discretion. CapitaStar reserves the right to review the participating fee.

  • 7. Is the membership transferable?

    The transfer of membership is not permitted in this programme.

  • 8. How can I cancel my CapitaStar membership?

    To cancel your CapitaStar membership, drop us an email at ask_us@capitastar.com.my for further assistance.