1. Why is there only email option to send out my eCapitaVoucher gift?
Emails are commonly used on mobile these days and anyone can easily access emails to receive eCapitaVoucher gifts. Emails are also less intrusive, secured and can be retrieved at the convenience of the recipient. Best of all, emails provide the aesthetic visual and personalised messages that you want to send to your friend!
Meanwhile, we are exploring more options of sending your eCapitaVoucher gifts to your friends, so stay tuned.
2. I have received eCapitaVoucher as a gift, but it showed that “Vouchers have already been accepted”. Why?
The eCapitaVoucher gift does not belong to any specific person. If it has been sent to someone else by your friend, it can be accepted by anyone else. Rest assured that the eCapitaVoucher serial number and pin is unique and will never run into the risk of being accepted twice.
3. I tried to accept eCapitaVoucher, but it showed that “My Vouchers” exceeded $1,000. Why?
The aggregate value of eCapitaVouchers held in a person’s Wallet shall not at any time exceed S$1,000. Spend your available eCapitaVouchers before accepting more eCapitaVouchers.
4. How many eCapitaVoucher can I send out daily?
There is no limit as to how many people you can send out to. The maximum value you can send per transaction is $500 and the maximum wallet amount for each person for acceptance is $1,000.
5. How can I check if my friend already accepted my eCapitaVoucher gift?
At the bottom of “My Vouchers>eCapitaVoucher>Bought for others”, you will see a list of recipients that you have sent gifts to. You will be able to see the receiver, amount and status, which include: Accepted, To be Accepted and Expired.
6. How can I send a reminder to my friend to accept my eCapitaVoucher gift?
At the bottom of the “My Vouchers>eCapitaVoucher>Bought for others”, tap on your friend’s name and select “remind this person” to send a reminder to him/her to accept the eCapitaVouchers.
7. How can I amend my friend’s email address, if I key in wrongly?
At the bottom of the “My Vouchers>eCapitaVoucher>Bought for others”, select your friend’s name and select “remind this person” to send another email to him/her.
8. Can I claim back the eCapitaVoucher that I sent? Can I resend my eCapitaVoucher gift?
No, any eCapitaVoucher that has been sent out cannot not be retrieved back. You can however, resend that gift to another friend if the gift has not been accepted by your initial friend.
9. Can I forward a gift eCapitaVoucher I received to someone else?
No, once you have accepted the gift into “My Vouchers>eCapitaVoucher”, you cannot gift it to another person. However, if you have not accepted the gift into “My Vouchers>eCapitaVoucher”, you can forward the email to another person.
10. How can I accept the eCapitaVoucher that I received from my friend?
From the gift email you received, click on the link to “accept eCapitaVouchers” and it will open your CapitaStar App. You will be prompted to enter the Voucher Pin which is a six-digit number from your gift email. If you choose not to click the link from your gift email, you can directly enter the voucher serial number and voucher pin onto the app to accept your eCapitaVouchers.
Alternatively, simply login to your CapitaStar App, select “Vouchers” and select “eCapitaVoucher”. Select “Accept eCapitaVoucher” and select “Scan QR Code”. Scan the QR code from your email and your eCapitaVoucher will automatically be accepted and loaded onto “My Vouchers>eCapitaVoucher”.